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Frequently Asked Questions

How can I reschedule or postpone my EMI?

Rescheduling or postponement of EMI is not possible on your personal loan account.

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How can I get my Repayment Schedule?

Please follow the below procedure:

 

  • You can download your Repayment Schedule for Free.
  • Should you need the Bank to send you a copy, you can place a request via phone or an email or letter or walk in to any fof our customer care branches.
  • The Repayment Schedule will be sent to you within two working days at your correspondence address.

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I want to know the break up and calculation of the Personal loan amount cheque given to me.

You can place a request via phone, email, letter, or walk in to any of our branches.The Personal loan interpretation will be couriered to you at your correspondence address within 4 working days.

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How can I get my Statement of Account?

You can download your statement of account for free.

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How can I get my new address updated on my Personal loan?

Please follow the below procedure:

 

  • You would need to send a written request letter to our customer care department informing the change in correspondence address.
  • You would need to enclose the photocopy proof of your new address. For example: An electricity bill/passport copy/ration card etc.
  • The new address will be updated in the bank's records within 2 working days, post submission of the above mentioned documents.

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