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| Customer Rights Policy |
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| Policy on General Management of Branches |
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| Corporate Policy Manual on Ethical Conduct, Avoidance of Conflict of Interest And Protection of Confidential And Proprietary Information |
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| Policy for Grievance Redressal |
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| Policy on Collection of Dues and Repossession of Security |
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| Policy for Cheque Collection |
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| Customer Compensation Policy |
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| Deposit Policy |
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| MSE policy |
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| Policy of Revival and Rehabilitation for MSMEs |
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| KMBL Co-lending policy |
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| Credit Card Board Policy |
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| Code of conduct for direct selling agents |
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