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If you have grievances regarding Private Banking, please write to:
Dhanya Pillai / Ankush Kannaw
Kotak Mahindra Bank Ltd.
6th floor, IT Infinity Park,
Malad (East), Mumbai - 400097
Mon to Fri (10.00 am to 6.00 pm)*
Telephone No. 022-66006000
OR
Send an email to [email protected]
You can also register your grievance on our hotline number- 022 6204 2100
In case the complaint is not resolved at the bank level within a month of lodging of complaint or in case you are not satisfied with the response received, then you may write to the Banking Ombudsman
If you have grievances regarding Wholesale Banking, please write to:
Sascha Gill (Associate Vice President)
Kotak Mahindra Bank Ltd.
27 BKC, 2nd Floor
Plot No. C - 27, Block - G
Bandra Kurla Complex
Bandra (E), Mumbai - 400 051
Mon to Fri (10.00 am to 6.00 pm)*
OR
Send an email to [email protected]
No charges are applicable for lodging in a complaint.
In case the complaint is not resolved at the bank level within a month of lodging of complaint or in case you are not satisfied with the response received, then you may write to the Banking Ombudsman
Level 1 |
In case of any Query/Suggestions/Complaints related to Treasury,
Send an email to [email protected].
Time frame for response for complaints related to Treasury is 7 working days. |
Level 2 |
If you have not received a satisfactory response at Level 1 within 7 working days, please send an email to escalate to our Nodal Officer
Name : Mr. P. Balgi (Vice President) Email: [email protected] Address: Kotak Infiniti, 4th Floor , Zone 4 Bldg No.21, Infinity Park, Off Western express Highway, General AK Vaidya Marg, Malad ( E) , Mumbai – 400097 Telephone No: 022-62042110 *Mon to Fri 10.00 am to 6.00 pm excluding bank holidays Since this is an escalation to Nodal Officer, be rest assured that your concerns will be thoroughly looked into and all the aspects will be examined carefully. For us to be able to provide a comprehensive and satisfactory resolution, we request you to share your Service Reference Number and provide details of the matter via email. |
Level 3 |
If you have not received a satisfactory response at Level 2 within 2 working days, please send an email to escalate to our Principal Nodal Officer
Name : Mr. A. Shah Email: [email protected] Address: Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097 Telephone No: 022-6204 2120 *Mon to Fri (10.00 am to 6.00 pm) excluding bank holidays Since this is an escalation to Principal Nodal Officer, be rest assured that your concerns will be thoroughly looked into and all the aspects will be examined carefully. For us to be able to provide a comprehensive and satisfactory resolution, we request you to share your Service Reference Number and provide details of the matter via email. In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman |
If you wish to register Grievances related to Custody Services, send an email to: [email protected]
Time frame for response to Grievances is 7 working days.
For any escalations please write to the Compliance Officer Ashish Mishra at: [email protected]
The customer can also lodge his complaint on the SEBI Scores site.
SCORES is a platform launched by the Securities and Exchange Board of India (SEBI) that facilitates investors to lodge complains online with SEBI and to track the progress / status on such queries. SEBI takes up complaints related to issue and transfer of securities and non-payment of dividend with listed companies and complaints against the various intermediaries registered with it and related issues.
In order to make use of this platform, investors are requested to visit the SCORES website https://scores.sebi.gov.in/ and register for the same using their name, PAN, address, mobile number and email address.
For more details on the platform and complaint filing process investors are advised to visit the website mentioned above.
After exhausting all the options for resolution of the grievance, if you are still not satisfied with the outcome, you may avail the services of a common “Online Dispute Resolution Portal (“ODR Portal”) established under the aegis of the stock exchanges and depositories. ODR Portal harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market. The ODR portal can be accessed at the link: https://smartodr.in/login
Note - The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in terms of the paragraph 11 above or SCOREs guidelines as applicable or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced against the Market Participant) or is against the Government of India / President of India or a State Government / Governor of a State.
It is clarified that Listed companies (and their registrars and transfer agents), specified intermediaries and regulated entities specified in Schedules A and B as well as institutional or corporate clients shall initiate claims or disputes in accordance with paragraph 3(a) and/or 3(b) of the Master Circular on ODR dated 28th December 2023 , as applicable, unless the matter is non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced) or is against the Government of India / President of India or a State Government / Governor of a State.
The email ID [email protected] caters only to Custody Services related queries/grievances/complaints. Queries/grievances/complaints relating to other services of the Bank received on this email, will not be responded to.
For queries/grievances/complaints relating to other services of the Bank, please write to [email protected] or connect with the helpline numbers available on website - /content/kotakcl/en/help-center.html
If you wish to register Grievances related to DDP, send an email to: [email protected]
Time frame for response to Grievances is 7 working days.
For any escalations please write to the Complaince Officer Ashish Mishra at: [email protected]
The customer can also lodge his complaint on the SEBI Scores site.
SCORES is a platform launched by the Securities and Exchange Board of India (SEBI) that facilitates investors to lodge complains online with SEBI and to track the progress / status on such queries. SEBI takes up complaints related to issue and transfer of securities and non-payment of dividend with listed companies and complaints against the various intermediaries registered with it and related issues.
In order to make use of this platform, investors are requested to visit the SCORES website https://scores.sebi.gov.in/ and register for the same using their name, PAN, address, mobile number and email address.
For more details on the platform and complaint filing process investors are advised to visit the website mentioned above.
After exhausting all the options for resolution of the grievance, if you are still not satisfied with the outcome, you may avail the services of a common “Online Dispute Resolution Portal (“ODR Portal”) established under the aegis of the stock exchanges and depositories. ODR Portal harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market. The ODR portal can be accessed at the link: https://smartodr.in/login
Note - The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in terms of the paragraph 11 above or SCOREs guidelines as applicable or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced against the Market Participant) or is against the Government of India / President of India or a State Government / Governor of a State.
It is clarified that Listed companies (and their registrars and transfer agents), specified intermediaries and regulated entities specified in Schedules A and B as well as institutional or corporate clients shall initiate claims or disputes in accordance with paragraph 3(a) and/or 3(b) of the Master Circular on ODR dated 28th December 2023 , as applicable, unless the matter is non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced) or is against the Government of India / President of India or a State Government / Governor of a State.
Time frame for response to Grievances is 7 working days.
For any escalations, please write to the Compliance Officer Ashish Mishra at: [email protected]
The customer can also lodge his complaint on the SEBI Scores site.
SCORES is a platform launched by the Securities and Exchange Board of India (SEBI) that facilitates investors to lodge complains online with SEBI and to track the progress / status on such queries. SEBI takes up complaints related to issue and transfer of securities and non-payment of dividend with listed companies and complaints against the various intermediaries registered with it and related issues.
In order to make use of this platform, investors are requested to visit the SCORES website https://scores.sebi.gov.in/ and register for the same using their name, PAN, address, mobile number and email address.
For more details on the platform and complaint filing process investors are advised to visit the website mentioned above.
After exhausting all the options for resolution of the grievance, if you are still not satisfied with the outcome, you may avail the services of a common “Online Dispute Resolution Portal (“ODR Portal”) established under the aegis of the stock exchanges and depositories. ODR Portal harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market. The ODR portal can be accessed at the link: https://smartodr.in/login
Note - The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in terms of the paragraph 11 above or SCOREs guidelines as applicable or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced against the Market Participant) or is against the Government of India / President of India or a State Government / Governor of a State.
It is clarified that Listed companies (and their registrars and transfer agents), specified intermediaries and regulated entities specified in Schedules A and B as well as institutional or corporate clients shall initiate claims or disputes in accordance with paragraph 3(a) and/or 3(b) of the Master Circular on ODR dated 28th December 2023 , as applicable, unless the matter is non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced) or is against the Government of India / President of India or a State Government / Governor of a State.
SCORES is a platform launched by the Securities and Exchange Board of India (SEBI) that facilitates investors to lodge complains online with SEBI and to track the progress / status on such queries. SEBI takes up complaints related to issue and transfer of securities and non-payment of dividend with listed companies and complaints against the various intermediaries registered with it and related issues. In order to make use of this platform, you are requested to visit the SCORES website https://scores.sebi.gov.in/ and register for the same using your name, PAN, address, mobile number and email address. For more details on the platform and complaint filing process you are advised to visit the website mentioned above.
After exhausting all the options for resolution of the grievance, if you are still not satisfied with the outcome, you may avail the services of a common “Online Dispute Resolution Portal (“ODR Portal”) established under the aegis of the stock exchanges and depositories. ODR Portal harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market.
The ODR portal can be accessed at the link: https://smartodr.in/login
For any escalations please write to the Compliance Officer Ashish Mishra at: [email protected]
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By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.