You can also register your grievance on our hotline number- 022 6204 2100
In case the complaint is not resolved at the bank level within a month of lodging of complaint or in case you are not satisfied with the response received, then you may write to the Banking Ombudsman
Wholesale Banking
If you have grievances regarding Wholesale Banking, please write to:
Nodal Officer - Wholesale banking
Sascha Gill (Associate Vice President)
Kotak Mahindra Bank Ltd.
27 BKC, 2nd Floor
Plot No. C - 27, Block - G
Bandra Kurla Complex
Bandra (E), Mumbai - 400 051
No charges are applicable for lodging in a complaint.
In case the complaint is not resolved at the bank level within a month of lodging of complaint or in case you are not satisfied with the response received, then you may write to the Banking Ombudsman
Treasury
If you have grievances regarding Treasury, please write to:
In case of any Query/Suggestions/Complaints related to Treasury,
Send an email to treasuryconnect@kotak.com
Time frame for response for complaints relating to Treasury is 7 working days
Time frame for response to Grievances is 7 working days.
For any escalations please write to the Compliance Officer Pankaj Mishra at: pankaj.mishra4@kotak.com
The customer can also lodge his complaint on the SEBI Scores site.
SCORES is a platform launched by the Securities and Exchange Board of India (SEBI) that facilitates investors to lodge complains online with SEBI and to track the progress / status on such queries. SEBI takes up complaints related to issue and transfer of securities and non-payment of dividend with listed companies and complaints against the various intermediaries registered with it and related issues.
In order to make use of this platform, investors are requested to visit the SCORES website https://scores.gov.in/scores/Welcome.html and register for the same using their name, PAN, address, mobile number and email address.
For more details on the platform and complaint filing process investors are advised to visit the website mentioned above.
Time frame for response to Grievances is 7 working days.
For any escalations please write to the Complaince Officer Pankaj Mishra at: pankaj.mishra4@kotak.com
The customer can also lodge his complaint on the SEBI Scores site.
SCORES is a platform launched by the Securities and Exchange Board of India (SEBI) that facilitates investors to lodge complains online with SEBI and to track the progress / status on such queries. SEBI takes up complaints related to issue and transfer of securities and non-payment of dividend with listed companies and complaints against the various intermediaries registered with it and related issues.
In order to make use of this platform, investors are requested to visit the SCORES website https://scores.gov.in/scores/Welcome.html and register for the same using their name, PAN, address, mobile number and email address.
For more details on the platform and complaint filing process investors are advised to visit the website mentioned above.
Disclaimer
By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
At your request, you are being re-directed to a third party site - https://www.billdesk.com/pgmerc/kotakcard/ wherein you can make your payment from a different bank account. Kotak Cards does not guarantee or warrant the accuracy or completeness of the information, materials, services or the reliability of any service, advice, opinion statement or other information displayed or distributed on the third party site. You shall access this site solely for purposes of payment of your bills and you understand and acknowledge that availing of any services offered on the site or any reliance on any opinion, advice, statement, memorandum, or information available on the site shall be at your sole risk. Kotak Cards and its affiliates, subsidiaries, employees, officers, directors and agents, expressly disclaim any liability for any deficiency in the services offered by BilIDesk whose site you are about to access. Neither Kotak Cards nor any of its affiliates nor their directors, officers and employees will be liable to or have any responsibility of any kind for any loss that you incur in the event of any deficiency in the services of BiIIDesk to whom the site belongs, failure or disruption of the site of BilIDesk, or resulting from the act or omission of any other party involved in making this site or the data contained therein available to you, or from any other cause relating to your access to, inability to access, or use of the site or these materials.
By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
