You can also register your grievance on our hotline number- 022 6204 2100
In case the complaint is not resolved at the bank level within a month of lodging of complaint or in case you are not satisfied with the response received, then you may write to the Banking Ombudsman
Wholesale Banking
If you have grievances regarding Wholesale Banking, please write to:
Nodal Officer - Wholesale banking
Sascha Gill (Associate Vice President)
Kotak Mahindra Bank Ltd.
27 BKC, 2nd Floor
Plot No. C - 27, Block - G
Bandra Kurla Complex
Bandra (E), Mumbai - 400 051
No charges are applicable for lodging in a complaint.
In case the complaint is not resolved at the bank level within a month of lodging of complaint or in case you are not satisfied with the response received, then you may write to the Banking Ombudsman
Treasury
If you have grievances regarding Treasury, please write to:
In case of any Query/Suggestions/Complaints related to Treasury,
Send an email to [email protected]
Time frame for response for complaints relating to Treasury is 7 working days
Custody
If you wish to register Grievances related to Custody Services, send an email to: [email protected]
Time frame for response to Grievances is 7 working days.
For any escalations please write to the Compliance Officer Pankaj Mishra at: [email protected]
The customer can also lodge his complaint on the SEBI Scores site.
SCORES is a platform launched by the Securities and Exchange Board of India (SEBI) that facilitates investors to lodge complains online with SEBI and to track the progress / status on such queries. SEBI takes up complaints related to issue and transfer of securities and non-payment of dividend with listed companies and complaints against the various intermediaries registered with it and related issues.
In order to make use of this platform, investors are requested to visit the SCORES website https://scores.gov.in/scores/Welcome.html and register for the same using their name, PAN, address, mobile number and email address.
For more details on the platform and complaint filing process investors are advised to visit the website mentioned above.
After exhausting all the options for resolution of the grievance, if you are still not satisfied with the outcome, you may avail the services of a common “Online Dispute Resolution Portal (“ODR Portal”) established under the aegis of the stock exchanges and depositories. ODR Portal harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market. The ODR portal can be accessed at the link: https://smartodr.in/login
Note - The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in terms of any of the above or SCOREs guidelines as applicable or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced against the Market Participant).
Designated Depository Participant (DDP)
If you wish to register Grievances related to DDP, send an email to: [email protected]
Time frame for response to Grievances is 7 working days.
For any escalations please write to the Complaince Officer Pankaj Mishra at: [email protected]
The customer can also lodge his complaint on the SEBI Scores site.
SCORES is a platform launched by the Securities and Exchange Board of India (SEBI) that facilitates investors to lodge complains online with SEBI and to track the progress / status on such queries. SEBI takes up complaints related to issue and transfer of securities and non-payment of dividend with listed companies and complaints against the various intermediaries registered with it and related issues.
In order to make use of this platform, investors are requested to visit the SCORES website https://scores.gov.in/scores/Welcome.html and register for the same using their name, PAN, address, mobile number and email address.
For more details on the platform and complaint filing process investors are advised to visit the website mentioned above.
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By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
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