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Frequently Asked Questions

How fast is a BHIM UPI transaction?

Transactions using BHIM UPI are instant and are completed within seconds.

What is a VPA?

The Virtual Payment Address (VPA) is a unique identifier assigned to your bank account by any of the UPI apps. The VPA has a format of username@Kotak in Kotak Mobile Banking App.

What are the transaction limits in BHIM UPI?

Transaction limits are mandated and modified by NPCI frequently. They are subject to the limits prescribed from time to time by the other banks, where the user holds a bank account and has linked the said Bank account in the Application.

What are the working hours for money transfers on BHIM UPI?

Money transfers using UPI can be made 24x7 instantly which means it can be done on holidays as well and are not dependent on banking hours.

Can I send money to anyone using BHIM UPI?

You can send money to:

  • A beneficiary who already has a VPA (Virtual Payment Address)
  • If the beneficiary doesn't have a VPA, you can send money to him/her using their Account number and IFSC code

What are the advantages of BHIM UPI payments?

The advantages of BHIM UPI are:

  • Transfer money securely using VPA instead of account number
  • Link all your bank accounts at one place
  • Share your VPA instead of account number for receiving money
  • Instant & convenient way of money transfer

Why is my transaction failing?

Transactions could fail due to multiple reasons at the sender or the beneficiary side. Some of the reasons could be:

  • Bank connectivity or system issue
  • Some rule or constraints at either of the banks
  • Limit exceeded
  • Wrong VPA or no account linked to beneficiary VPA at the time of transaction
  • In most cases, you will be able to see the reason for failure on the screen after the transaction attempt has been completed.

How will I know if my BHIM UPI transaction is successful?

Once the transaction is  successful, the money will be deducted from your account immediately and this  change will be visible in your account balance. If the change is not visible,  you can check the status of the transaction in the Transaction History section  of the app.

You can access the section by going to "My Kotak" or "Banking" >  BHIM UPI > Transaction History.  You  will also receive an SMS in case of a successful transaction.

How can I view my transaction history?

You can view your  transaction history by clicking in the "Transaction History" section of the app  .  You can access the section by going to  "My Kotak" or "Banking" > BHIM UPI > Transaction History. You can select  the date range for the history required and all the transactions within that  range would be displayed on the app.

How do I know if someone has sent me a request for sending money or collecting money?

You can see the  notification in the 'notification' section (including details such as requested  amount, requestor VPA) or you can see the push notification sent by the App.