Frequently Asked Questions

What is FASTag?

FASTag is a RFID enabled device that can be used to make electronic payments at tolls. It is affixed on the windscreen of the vehicle and enables you to pass through the toll without waiting and paying by cash.

Once, the tag is scanned, a prepaid account linked to the tag is automatically debited for the corresponding amount. The linked account can be topped up/recharged as required.

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What are the benefits of using FASTag?

a.    FASTag is read by the tag reader at the plaza and the toll amount is deducted automatically, when the vehicle approaches the toll plaza.
b.   2.5% cash back for FY 2019-2020 on all National Toll payments using FASTag.

c.    Online top-up of FASTag wallet account through Credit/Debit Card and Net Banking.
d.    24X7 customer support.
e.    Tag validity is for 5 years.
f.    KYC customers can recharge to a maximum of Rs.1,00,000/- whereas Non KYC customers can recharge for Rs.10,000/-.
g.    Customer portal to track the transactions.
h.    SMS alerts on the transactions.
i.    The transaction history can be viewed electronically and used as required.

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Where all can you use FASTag?

FASTag is presently operational at 400+ toll plazas across national highways. More toll plazas will be brought under the FASTag program in the future. You may see the list of plazas in the Active Toll Plazas Section

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Is there any discount/Cashback on toll payments using FASTag?

You can avail cashback of 2.5% on all Toll payments at the national highways only, using FASTag in FY 2019-20. The cashback amount for a particular month will be credited back to your FASTag account in the subsequent month, post receiving the funds from Indian Highway Management Company Limited (IHMCL).

Note - Cash back communication received from IHMCL/ NHAI and it is subject to change from time to time.

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How can I buy FASTag?

You can reach out to our Customer Care number - 1860 266 6888 (local call charges apply), to know about the process and documents required.

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