Grievance for Bank Services
We are committed to extend the best possible services to you.
This section would enable you to bring your grievance to our notice.
This section would enable you to bring your grievance to our notice.

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If you have a grievance, please follow the 4 tiered process below, starting with Level 1.
If you have not received a satisfactory response at Level 1 within 7 working days , please follow either of the below steps.
Click here to send an email to our Service Assurance Centre.
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If you have not received a satisfactory response at Level 2 within 5 working days, please click here to send an email to our Nodal Officer.
Name: Mr. N. Pohare.
Address: Kotak Infinity, 6th floor, Zone II, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai - 400097
Email : Click here
Mon to Fri (10.00 am to 6.00 pm)*
Telephone No: 8879374983
If you have not received a satisfactory response at Level 3 within 5 working days, please click here to escalate the issue to our Principal Nodal Officer
Name: Ms. S Ghosh.
Address: Kotak Infinity, 6th floor, Zone II, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai - 400097
Email : Click here
Mon to Fri (10.00 am to 6.00 pm)*
Telephone No: +91 8879412910
In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman