How can your customers make payments via Kotak POS?
- Your customers can make a payment by inserting the card in the card slot or swiping the card or tapping the card on the device head if the card is NFC- enabled
- Once you enter the sale amount, the customer will enter the card PIN
- You can also accept UPI payments on your POS device if Dynamic QR facility is enabled
- Your POS machine will generate a receipt of payment/ chargeslip, after successful execution of transaction
For example, you may have 2 POS machines and 1 QR in one outlet. In this case, you will have 1 MID and 3 TIDs.
What is the Same Day Settlement?
You can choose either or both the cycles
- Cycle 1 : Cut off time 2pm - receive funds by 5:30pm
- Cycle 2 : Cut off time 5pm – receive funds by 8:30pm
- Fee: 0.20%+ GST will be applied on settlement value for each same day settlement cycle
- Same Day Settlement is available on all days, except Sundays
Is Dynamic Currency Conversion facility available on Kotak POS terminals?
- Dynamic Currency Conversion (DCC) is a service that allows international customers to pay in their home currency when making purchases at your establishment
- When customers use their international Credit or Debit Card for a purchase, they have the choice to pay in the local currency or their home currency
- If they opt for their home currency, the transaction amount gets converted to the local currency at the current exchange rate, and they will be charged in their home currency
- DCC* can provide several benefits to you, including increased transparency, better exchange rates, improved customer satisfaction, and additional revenue streams
*Charges applicable for DCC value added service.
Can I accept UPI payments using POS device from my customers?
- Yes, you can accept *UPI payments from your customers using POS device if Dynamic QR is enabled
- Customers can now pay via any UPI app. Customers can opt to pay via Rupay Credit cards^ as well
*No MDR on UPI transactions.
^Credit Card on UPI transactions incur MDR charges.
How do I raise a service request for an issue with my POS on kotak.biz?
To raise a service request regarding your POS device on kotak.biz, follow below steps:
- Click on the More
- Select Service Requests.
- Tap on Report an Issue.
- Choose POS under Request Type.
- Verify your Terminal ID and proceed.
- Select your Problem Type, Sub Problem Type, and Preferred Call Back Time, then submit your request.
Our support team will contact you shortly to resolve the issue.