FAQs for Soundbox

FAQs for Soundbox

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FAQs for Soundbox

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What is Kotak Soundbox?

Kotak Soundbox is a device that provides instant audio alerts whenever you receive a UPI payment
It is a small portable speaker for your daily payment alerts that work on SIM-based connectivity

How can customers make payments via Soundbox?

You can ask the customer to scan the QR code displayed in front of the soundbox device

The customer scans the QR code through their payment app to make the transaction.
The customer inputs the amount and their PIN, receiving a "successful transaction" notification.
The soundbox will instantly announce the transaction confirmation message.

Can I replay the last transaction on my Soundbox?

Yes, you can listen to past transactions by pressing the function key of your SoundBox.

How can I change the language of my soundbox?

You need to long press the “M” button at the back of your Soundbox device to change it into your preferred language.

What are the charges applicable on Kotak Soundbox?

There are no charges on UPI transactions*
Soundbox terminal rental and installation charges will be levied as discussed & accepted by you at the time of filling up the Merchant Acquiring Services account opening form.
For details on other charges, visit our site www.kotak.com and refer to the General Schedule of Features and Charges (GSFC).

*MDR on Credit Card for UPI transactions will be levied if Credit Card on UPI is activated.

What should I do if my soundbox is damaged?

If you don’t receive the statement at the end of the day, give a missed call at 1800 315 7373 (Toll Free) or call 1860 210 2101 (Local Charges Apply)
You can also write us your queries via email at [email protected]

How do I raise a service request for an issue with my Soundbox on kotak.biz?

To raise a service request regarding your Soundbox device on kotak.biz, follow these steps:

Click on the More button
Select Service Requests.
Tap on Report an Issue
Choose POS under Request Type.
Verify your Terminal ID and proceed.
Select your Problem Type, Sub Problem Type, and Preferred Call Back Time, then submit your request.

Our support team will contact you shortly to resolve the issue.

You can also write us your queries via email at [email protected]

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