How can customers make payments using Kotak QR?

Customers can pay using all UPI apps Supports digital rupee Customers can pay via RuPay Credit Card

What are the charges applicable on Kotak QR?

No rental or installations charges are applicable on Kotak QR. There is no MDR when a customer pays using UPI* *If a customer pays through Credit Card on UPI, the Merchant Discount Rate (MDR) will be levied, as agreed by you at the time of filling up the merchant acquiring account opening form.

How will I be notified of successful payments?

Once a customer completes a UPI transaction on your Kotak QR, you will receive a payment confirmation through the following methods: An SMS on your registered mobile number An alert on your Soundbox An app notification or voice alert on kotak.biz You can also view transaction details in the 'Check Transactions’ tab on the kotak.biz home screen.

What if I do not receive confirmation for a transaction done on Kotak QR?

If you do not receive a confirmation or notification, kindly ask the customer to resend the payment before providing the goods or services. In case of delayed notifications due to technical issues, the customer may initiate a duplicate payment. To request a refund in such cases, please contact Merchant Support at support@kotak.com The transaction will be refunded in 4 working days

When will payments received via Kotak QR be settled?

Payments made through the Kotak QR are automatically transferred to your registered Kotak Current Account on a T+1 basis. For faster settlement, you can opt for Same Day Settlements under the ‘Premium Services’ section on the kotak.biz home screen, allowing you to receive payments within a few hours*. *Applicable charges may apply.

What is the Same Day Settlement?

Same Day Settlement allows you to get payments settled the same day, within a few hours You can choose either or both the cycles - Cycle 1 : Cut off time 2pm - receive funds by 5:30pm Cycle 2 : Cut off time 5pm – receive funds by 8:30pm Same Day Settlement is available on all days, except Sundays Fee: 0.20%% + GST will be applied on settlement value for each same day settlement cycle.

What is instant UPI settlement?

You can opt for Instant UPI settlement to receive funds instantly in your Kotak Current Account for all successful UPI transactions done by your customers on Kotak POS machines or QRs. With instant settlement you can get : Easy and early access to your money Reduction in daily cash crunch and increased cash flows Do payments to creditors and vendors without delay

How do I raise a service request for an issue with my QR on kotak.biz?

To raise a service request regarding your QR on kotak.biz, follow the below steps: Click on the More Select Service Requests. Tap on Report an Issue. Choose POS under Request Type. Verify your Terminal ID and proceed. Select your Problem Type, Sub Problem Type, and Preferred Call Back Time, then submit your request. Our support team will contact you shortly to resolve the issue. Easy and early access to your money Reduction in daily cash crunch and increased cash flows Do payments to creditors and vendors without delay