FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. The tag has a validity of 5 years and after purchasing, you only need to recharge/ top up the tag as per your requirement.
Below listed are the benefits of using FASTag:
FASTag is presently operational at 773+ toll plazas across national highways, select state highways and parking plazas. More toll plazas will be brought under the FASTag program in the future.
You can see the list of plazas by clicking here
Presently, Kotak FASTag can be used for making parking payments at GMR Hyderabad International Airport only. We will update on other malls, airports and private parking lots where Kotak FASTag can be used as soon as we receive official announcement from NPCI.
YYou can apply for a FASTag through below channels:
For more details please click https://www.kotak.com/fastag
You will need to carry original as well as copy of your KYC document
You need to submit the following documents along with the application for FASTag:
a. Registration Certificate (RC) of the vehicle.
b. Passport size photograph of the vehicle owner
c. KYC documents as per the category of the vehicle owner:
Individual
a. ID proof and Address proof from the list mentioned, and 1 passport size photograph
b. PAN Card
c. A valid driving license
Corporate
a. Public Ltd./ Private Ltd./ Partnership Proprietorship
b. Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm PAN Card of Proprietor
c. PAN Card of the corporate Address Proof of the Proprietor
d. Photo ID of signing authority Shop Act or other Firm Proof
e. List of Directors with addresses/Name and addresses of Partners
Our representative will provide you an application form, which you need fill and submit.
All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.
In case registration certificate is not issued, you can still get FASTag basis VIN (Vehicle Identification Number) also known as Chassis Number.
FASTag has a onetime Fee of Rs. 100 including GST). Presently we are offering Fastag with zero issuance fee.
Please visit our website
https://www.kotak.com/en/personal-banking/cards/prepaid-card/fastag/fee-and-charges.html for the latest changes.
There may be additional charges associated with recharging the FASTag account through different channels. There is no convenience fee on recharge through UPI/BillPay.
Note: Convenience fee is levied against transaction processing fees
You will need to take two separate FASTags for the two vehicles. You can mention both vehicle numbers at the time of FASTag application and get FASTag for both. In case you want to apply later for additional Tag for your 2nd/3rd vehicle, you can apply from Add Tag feature available on FASTag Customer Portal
Yes, you need to use the lanes demarcated only for FASTag users. Only FASTag marked lanes have the required RFID infrastructure installed to read FASTag.
Presently there is no discount/cashback on toll payments using FASTag for FY 20-21. Note - Cash back communication received from IHMCL/ NHAI and it is subject to change from time to time
Your FASTag will be delivered within 5 working days to the registered address updated with us.
Address of delivery:
To know the delivery status of your FASTag, please get in touch with our Customer Care Numbers as below:
Address of delivery:
FASTag can be used on all toll plazas where it has been implemented. You can check the list of FASTag enabled Plazas by clicking
https://www.kotak.com/en/personal-banking/cards/prepaid-card/fastag/active-toll-plazas.html
You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle.
Please find below the Customer Care Numbers:
Request you to please call our Customer Care Number on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) or send a mail to fastag.support@kotak.com from your registered mail id and place a request for Tag replacement.
You may login to FASTag Customer Portal www.kotak.com/fastag to check your FASTag Status. You can also contact the Customer Care Number on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free). You will also receive an SMS alert as soon as the Tag is put in to Low Balance/Active and also before marking the wallet inactive.
Two attempts are made by the bank to deliver the Fastag to the customer, in case the delivery fails on both attempts the Fastag will be returned to its origin. To recall the tag please call Customer Care Number on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) or send a mail to fastag.support@kotak.com
It simply means that from 01st January 2020 onwards all the lanes at National Highway toll plaza will be declared as dedicated FASTag Lane and FASTag will be mandatory to cross the Toll Plaza. Non -FASTag users will be charged double the fee if they pass through FASTag lanes.
National Electronic Toll Collection (NETC) system enables the customer to make the electronic payment at NETC enabled toll plaza on the highway without stopping at the toll using RFID technology. For more details please click https://www.npci.org.in/netc
FASTag will work on all the enabled toll plazas across the country. In case you are shifting to a different city or changing your current address, you are requested to kindly update the new address with bank.
As per the fee rules 2008, the spacing between two adjacent toll plazas should be 60 km.
It is digital initiative of Govt. of India where all the National Highway toll plazas are mandated to have FASTag lane. In case any plaza is not having the FASTag lane or not accepting payments via FASTag please call on 1033 and register your complaint.
You will receive an SMS alert on your registered mobile number, each time balance is deducted from your FASTag account.
To check your balance in tag account you may refer the steps below:
The wallet balance can be used by any vehicle linked to the wallet.
If you have a Car / Jeep / Van then please call on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free). In case you have any other vehicle, please reach out to us on the Customer Care Number mentioned on your tag.
You will receive an SMS alert on your registered mobile number, each time balance is deducted from your FASTag account.
To check your balance in tag account you may refer the steps below:
The wallet balance can be used by any vehicle linked to the wallet.
If you have a Car / Jeep / Van then please call on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free). In case you have any other vehicle, please reach out to us on the Customer Care Number mentioned on your tag.
You can report incorrect deduction to the Customer Care Number @ 1860 266 6888 (local call charges apply) / 1800 3006 9090 (Toll Free) or through the Fastag Customer Portal https://fastag.kotak.com/. We will review your request and if found correct, we will refund the incorrect deduction.
In case ETC equipment is not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call on 1033 toll-free number and register the complaint on centralize call center set up by NHAI (Gov. of India) about the issue at the toll plaza.
You can check this by login into your FASTag Customer Portal https://fastag.kotak.com/ and check the statement or raise a request regarding the same by calling our Customer Care Number on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) or email us on fastag.support@kotak.com
You can check this by login into your FASTag Customer Portal account https://fastag.kotak.com/ and check the status of the Tag or you can raise a request regarding the same by calling our Customer Care Number 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free)
The monthly pass facility is specific to each toll plaza. You can avail Monthly Pass Facility on NHAI website.
Please call our Customer Care Number 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) or send a mail to fastag.support@kotak.com from your registered mail id for replacement of the FASTag. Your wallet balance will remain the same and the new tag will be linked to your wallet.
A threshold /minimum amount is maintained for our FASTag wallet and if the balance in your wallet goes below the assigned amount the tag account goes into Low balance. Due to low balance you would be unable to pass through the Toll Plaza using the FASTag.
You can call our Customer Care Numbers on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) for assistance.
For Corporate customers - Please contact the Customer Care Number printed on your FASTag.
In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported at etc.nodal@ihmcl.com or call on toll free number 1033
Sorry that you faced this issue! This may occur due to several reasons.
You should immediately contact the Customer Care Number on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) and keep the receipt of cash payment handy to provide the necessary details or send a mail to fastag.support@kotak.com with cash receipt copy attachment.
Based on the PPI guideline and Banks internal policy FASTag is issued by Bank to Resident Individuals. Please get in touch with our Customer Care Number at 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) for assistance.
You will get all the toll transaction details along with the amount debited in the Kotak FASTag Customer Portal i.e. www.kotak.com/fastag by clicking in to Portal Login.
You can recharge the FASTag account in the denomination of 100 rupees and the maximum amount of recharge is decided basis on the type of vehicle & account linked to FASTag.
A Full KYC customer can recharge to a maximum of Rs.1,00,000.00 whereas a Minimum KYC customer can recharge for Rs.10,000.00.
To know more about the same please call our Customer Care Number on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) for assistance
User fees on a particular toll plaza is based on this distance of the road and type of highways i.e. National Highway, State Highway and Express Highway. Hence, the toll rates may vary under such circumstances.
Do not worry! Please report it to Fastag.Support@kotak.com or call our Customer Care Numbers. You will get the SMS alerts on the number registered in your FASTag account. In case you wish to edit or change your number for FASTag then please get in touch with us on our Customer Care Numbers below:
Your FASTag account login details would be your registered Mobile number and Password which would be sent to you on your registered email id.
If you have a Car / Jeep / Van then please call on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) for assistance.
Once you have paid through FASTag, you will get an SMS mentioning Toll Name, Transaction Date, Transaction Amount and Available Balance in FASTag account.
To check your balance in tag account you may refer the details below:
If you have a Car / Jeep / Van then please call on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) for assistance.
You need to check and apply from NHAI website for the same
You need to check and apply from NHAI website for the same
What is the meaning of Blacklisted FASTag?
A blacklist of Tag means vehicle is not allowed to pay through FASTag at the toll plaza. There are various reasons of blacklisting of Tag, i.e. Tag is not having sufficient balance in his FASTag account.
The Tag issued by bank is pre-activated with amount paid by customer at the time of buying the Tag. In case your FASTag is not working post affixing on your vehicle at toll plaza, then you need to call on our Customer Care Number and register complaint with bank.
Please find below the Customer Care Numbers:
Return journey toll fare rules are configured at toll plaza acquiring bank system and acquiring bank is responsible to calculate return journey benefit on the basis of Plaza fare rules and transaction time.
Your UPI ID of FASTag is NETC.VehicleRegistrationNumber@kotak . For e.g. Vehicle Registration number is MH04BB1234 and issuer bank is Kotak Bank then UPI ID will be netc.MH04BB1234@Kotak.
No, there is no interest given on any balance customer keeps in Wallet (Balance or Security deposit)
That's a good question! It is digital initiative of Government of India where all the National Highway toll plazas are mandated to have FASTag lane. In case any plaza is not having the FASTag lane or not accepting the FASTag please call on 1033 and register your complaint.
You can call on our Customer Care Numbers. If you have a Car / Jeep / Van then please call on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) (Car / Jeep / Van) Purple Color Tag for Vehicle class 4 (VC4).
In case you have any other vehicle, please reach out to us on the Customer Care Number mentioned on your tag and register your complaint or mail at nodal@ihmcl.com
Security Deposit is taken by Bank against the Tag issued to the customer. In case customer defaults in payment, banks can adjust the dues from Security deposit. For details on Fees and Charges please click https://www.kotak.com/en/personal-banking/cards/prepaid-card/fastag/fee-and-charges.html
Security deposit is for each tag and it is not the part of your wallet balance, it is a refundable amount when the tag is surrendered
Security Deposit is decided by Banks and it will vary basis vehicle class and bank policies. For details on Fees and Charges please click https://www.kotak.com/en/personal-banking/cards/prepaid-card/fastag/fee-and-charges.html
Auto debit feature is not available for Personal/Consumer Vehicle Customers .To know about auto debit activation for FASTag, please call on our Customer Care Numbers 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) for assistance
Wallet to wallet transfer is not allowed.
Yes, post closure of wallet, the closure proceeds will be transferred to your preferred account given while requesting the closure.
Threshold Amount is the minimum amount that you need to maintain in your FASTag account, you can check the amount on link https://www.kotak.com/en/personal-banking/cards/prepaid-card/fastag/fee-and-charges.html
To check your balance in tag account you may refer the details below:
Oh, that is simple! To check your balance in FASTag account you may refer the steps below:
You may recharge your account linked to the FASTag very easily through UPI/Internet banking/credit card/debit card using the FASTag Customer Portal and its real time. The moment you recharge your FASTag account, the amount will be credited to your FASTag account wallet. For more details please visit our website
https://www.kotak.com/en/personal-banking/cards/prepaid-card/fastag/know more/How to Recharge.html
For Individual vehicles (VC4) Car / Jeep / Van the colour is Violet. There are different colour codes for different vehicle classes.
Please click https://www.kotak.com/en/personal-banking/cards/prepaid-card/fastag/fee-and-charges.html to check the list for the same
You will get the SMS alerts on the number that you have registered while applying for FASTag. In case you wish to edit or change your number for FASTag then please get in touch with us on our Customer Care Numbers as mentioned below:
The below given are the scenarios and their possible solutions:
In case FASTag is not acceptable at the toll plaza, the Customer should call on the 1033 toll-free number and register the complaint about the same. 1033 call center is set up by NHAI (Govt. of India) for all road assistance to the highway user which includes FASTag as well.
You can also contact the Customer Care Number on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free). For Corporate customers - Please contact the Customer Care Number printed on your FASTag.
This categorization is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.
How do I stick my FASTag on my car?
Now that you have got your own FASTag, you need to fix it in your car or vehicle to start using it through the toll plazas. Here are few simple guidelines to fix your FASTag, as given by the National Highways Authority of India (NHAI).
Please note:
Do not worry! Please report it to Fastag.Support@Kotak.com or call on our Customer Care Numbers. You will get the SMS Alerts on the number that you have registered while applying for FASTag. In case you wish to edit or change your number for FASTag, please get in touch with us on our Helpline number. The Customer Care numbers are provided below:
We are sorry that you have to face this issue. If you are unable to login to your FASTag account, then please report it to Fastag.Support@Kotak.com or call on our Customer Care Number:
Do not worry! Please report it to Fastag.Support@Kotak.com or call on our Customer Care Numbers.
As per regulator wallets with no transaction for consecutive 12 months will be marked inactive, hence you are requested to keep the Tag active. In case your wallet gets inactive due to non-usage you can activate the same by doing a recharge. You can also activate the wallet by clicking on active tab available in FASTag Customer Portal or by calling Customer Care Number available on your FASTag.
We are exploring ways to use these tags for ETC, however it will require some new technical development. It will also be subject to tag being in proper condition without any damage or tampering.
Yes of course you can, you may contact our Customer Care Number on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) for assistance. You can also visit our website https://www.kotak.com/en/personal-banking/cards/prepaid-card/fastag.html>>Apply Now
One wallet can have multiple vehicles hence corporate needs to load only one master account/wallet through online and all vehicles under one wallet can use the balance available in it.
One wallet can have multiple vehicles hence corporate needs to load only one master account/wallet through online and all vehicles under one wallet can use the balance available in it.
There is no provision to get the wallet balance transferred to any bank account however if you choose to close the FASTag account then the closure proceeds will be transferred to your preferred account given while requesting the closure/surrender of tag/wallet
Each corporate will have one login credential
You can generate statements/reports by logging into your FASTag Customer Portal
Any Tag issued and activated to wallet will become a part of your FASTag Customer portal
Only RFID Tag purchased earlier may be used, in case of any problems, please contact the PoS of issuer Agency. Any other type of Tag will not work on FASTag lanes.
In case you have sold or transferred your vehicle, we would request you to inform the same to bank and close the Tag/Wallet
National Electronic Toll Collection (NETC) system enables the customer to make the electronic payment using RFID technology at NETC enabled toll plaza on the highway without stopping at the toll.
Activity | Turn Around Time |
FASTag delivery at your doorstep | 5 working days |
Recharge Through - UPI, Debit / Credit Card, Net banking | Instant |
Recharge through - NEFT / RTGS | 1 working day |
Vehicle Registration Number update (In case the tag in registered with Chassis Number or Invoice Copy) |
3 working days |
Statement & Reports | Instant (through Fastag Online Customer Portal) |
Tag/Wallet Closure and Refund | 12 working days |
Settlement of Dispute/Charge Back | 10 days |
To check the process of updating the vehicle number with our Bank, please call our Customer Care Numbers as below;
FASTag is accepted at 773+ toll plazas on National & State Highways across the country. New toll plazas are getting added every month, you can see the list of active toll plazas by clicking https://www.kotak.com/en/personal-banking/cards/prepaid-card/fastag/active-toll-plazas.html
FASTag is accepted at 773+ toll plazas on National & State Highways across the country. FASTag enabled toll plazas are having hoarding before 500 meters of the plaza and lanes at the plaza are having FASTag signage and boards which is easily visible from the distance.
In India, the tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of stretch under one project which is normally 60 kilometers. If a stretch is of lesser length, user fee of actual length only is collected.
You will need call on the 1033 toll free number and register the complaint for the same. 1033 call center number is set up by NHAI (Govt. of India) for all road assistance to the highway user which includes FASTag as well.
Both are different tags. The Mumbai Bandra –Worli Sea link ETC Tag is different than FASTag and same cannot be used on National Highway Toll Plazas, however you can use FASTag on the Bandra Worli sea-link, Dahisar, Vashi etc...
You will be allowed to pass through the 1st Toll plaza of your journey, later for the next toll plaza the tag status will be shown under low balance. So, either you have to recharge the FASTag account or pay in cash while passing the Toll Plaza.