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FASTag is a device that uses Radio Frequency Identification (RFID) technology for making toll payments directly from a prepaid account linked to it. It is affixed on the windscreen of a vehicle. It enables user to drive through toll plazas without stopping for cash transactions. FASTag has a validity of 5 years and needs to be Recharged / Top-up as per transaction requirement.
The following are the benefits of using a FASTag:
FASTag is presently operational at 773+ toll plazas across national highways, select state highways and parking plazas. More toll plazas will be brought under the FASTag program in the future.
You can see the list of plazas by clicking
Presently, Kotak FASTag can be used for making parking payments at select locations. To know the parking location accepting FASTag for parking payments, click here
You can apply for a FASTag through below channels:
For more details please click here
You will need to carry original as well as copy of your KYC document
You need to submit the following documents along with the application for FASTag:
a. Registration Certificate (RC) of the vehicle.
b. Passport size photograph of the vehicle owner
c. KYC documents as per the category of the vehicle owner:
Individual
a. ID proof and Address proof from the list mentioned, and 1 passport size photograph
b. PAN Card
c. A valid driving license
Corporate
a. Public Ltd./ Private Ltd./ Partnership Proprietorship
b. Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm PAN Card of Proprietor
c. PAN Card of the corporate Address Proof of the Proprietor
d. Photo ID of signing authority Shop Act or other Firm Proof
e. List of Directors with addresses/Name and addresses of Partners
Our representative will provide you an application form, which you need fill and submit.
All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.
In case registration certificate is not issued, you can still get FASTag basis VIN (Vehicle Identification Number) also known as Chassis Number.
Total cost of a FASTag is Rs.300, which includes a onetime Issuance Fee of Rs.100 + GST, Rs.100 First time wallet load balance and Rs.100 security deposit which will be refundable at time of FASTag cancellation.
There may be additional charges associated with recharging the FASTag account through different channels. There is no convenience fee on recharge through UPI/BillPay.
Note: Convenience fee is levied against transaction processing fees
You will need to take two separate FASTags for the two vehicles. You can mention both vehicle numbers at the time of FASTag application and get FASTag for both. In case you want to apply later for additional Tag for your 2nd/3rd vehicle, you can apply from Add Tag feature available on FASTag Customer Portal.
Yes, you need to use the lanes demarcated only for FASTag users. Only FASTag marked lanes have the required RFID infrastructure installed to read FASTag.
Presently there is no discount/cashback on toll payments using FASTag for FY 20-21. Note - Cash back communication received from IHMCL/ NHAI and it is subject to change from time to time
Your FASTag will be delivered within 5 working days to the registered address updated with us.
Address of delivery:
To track the delivery status of your FASTag, please get in touch with our Customer Care Numbers 1860 2666 888 (local call charges applicable) / 1800 3006 9090 Toll Free ( Car / Jeep / Van )
To know the delivery status of your FASTag, please get in touch with our Customer Care Numbers as below:
Address of delivery:
FASTag can be used on all toll plazas where it has been implemented. You can check the list of FASTag enabled Plazas.
You will need to submit your documents to the concessionaire at local toll plaza for validating your residence within 10km of the particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle.
Please find below the Customer Care Numbers:
You can submit a FASTag replacement request by following the steps below:
1. Login to the Kotak FASTag portal - https://fastag.kotak.com
2. Enter User ID - Registered Mobile Number and Password
3. Click On Complaint >> New complaint >> General Complaint >> Complaint >> Damaged/Missing Tag in courier packet received. Mention Reason for replacement.
OR
Send mail to [email protected] from your registered mail id for replacement of the FASTag.
OR
You may call our Customer Care Numbers to register the request.
Note – Your tag will be replaced within two working days. Your wallet balance will remain the same post replacement, the new tag will be linked to your existing wallet.
To check the status of your Tag, login to the Kotak FASTag Portal https://fastag.kotak.com/ with your User Id .
Or Call Kotak FASTag Customer Care Number on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) for further assistance.
1) If your FASTag status is in 'Low Balance ', please recharge your FASTag. Click here to know more about the Recharge options
2) If your Tag status is 'Low Balance' due to Non Usage for more than 12 months
a) You can activate your FASTag with a Recharge
b) E-mail a Tag Reactivation request to [email protected]
c) Visit fastag.kotak.com and click on "Reactivate" tab
3) If your Tag status is 'Low Balance' due to 'Vehicle Number not updated', the Vehicle Registration Details are not updated in our system. Please login to Kotak FASTag portal and update details.
4) If your FASTag is active but not transacting at a particular toll plaza, please get in touch with IHMCL toll free number 1033 for assistance.
Two attempts are made by the Bank to deliver the FASTag to the customer, in case the delivery fails on both attempts the FASTag will be returned to Kotak Bank Head Office.
The Returned tags are kept on hold for 45 days, in case there no recall / request by the customer tag will be destroyed post completion of 45 days.
To recall the FASTag please call our Customer Care Number
It simply means that from 01st January 2020 onwards all the lanes at National Highway toll plaza will be declared as dedicated FASTag Lane and FASTag will be mandatory to cross the Toll Plaza. Non -FASTag users will be charged double the fee if they pass through FASTag lanes.
National Electronic Toll Collection (NETC) system enables the customer to make the electronic payment at NETC enabled toll plaza on the highway without stopping at the toll using RFID technology. For more details please click https://www.npci.org.in/netc
The FASTag will work at all the FASTag enabled toll plazas and you can travel seamlessly across the country without any change in the FASTag.
As per the fee rules 2008, the spacing between two adjacent toll plazas should be 60 km.
It is digital initiative of Govt. of India where all the National Highway toll plazas are mandated to have FASTag lane. In case any plaza is not having the FASTag lane or not accepting payments via FASTag please call on 1033 and register your complaint.
For every transaction at a toll plaza, you will receive an SMS alert on your registered mobile number about the balance deducted from your FASTag wallet.
There are 3 ways to check your FASTag wallet balance:
Note - The wallet balance can be used by all the vehicles linked to the wallet.
You can report incorrect deduction through the FASTag Customer Portal, log in to the Kotak FASTag portal https://fastag.kotak.com/ > Go to Complaint Tab > Select Transaction Related Complaint.
Disputed amount of up to Rs.1,000 will be refunded back within 2 working days. Also a refund request will be raised, in case the amount is claimed by the acquiring bank later. In such a scenario the amount will be debited again from your wallet.
OR
Email us on [email protected] with the dispute details along with the RC copy (should be clearly legible) of your vehicle, vehicle image or any supporting document for dispute.
Note -
In case ETC equipment is not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call on 1033 toll-free number and register the complaint on centralize call center set up by NHAI (Gov. of India) about the issue at the toll plaza.
For every transaction at a toll plaza, you will receive an SMS alert on your registered mobile number about the balance deducted from your FASTag wallet.
There are 2 ways to check your FASTag wallet balance:
1) Give a missed call to 7406575500 from your registered mobile number
2) Login to the Kotak FASTag Portal with your User Id and check the last transaction
The FASTag issued by Bank is pre-activated and loaded with the amount paid by the customer at the time of purchase of the Tag. To check the status of your Tag, login to Kotak FASTag Portal with your User Id.
1) If your Tag status is 'Low Balance', please recharge your FASTag. To know about Recharge options, visit www.kotak.com/fastag and click on 'How to Recharge' tab
2) If your FASTag status is 'Low Balance' due to non Usage for more than 12 months, yoiu can do either of the follow:
a) You can activate your FASTag with a Recharge
b) E-mail a Tag Reactivation request to [email protected]
c) Visit fastag.kotak.com and click on "Reactivate" tab
3) If your Tag status is Low Balance due to 'Vehicle Number not updated', then your Vehicle Registration Details are requred to be updated in our system. Please login to the Kotak FASTag portal and update details.
4) If your FASTag is active but not transacting at a particular toll plaza, please get in touch with IHMCL toll free number 1033 for assistance.
The monthly pass facility is specific to each toll plaza. You can avail Monthly Pass Facility on NHAI website.
Please call our Customer Care Number 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) or send a mail to [email protected] from your registered mail id for replacement of the FASTag. Your wallet balance will remain the same and the new tag will be linked to your wallet.
A threshold /minimum amount is maintained for our FASTag wallet and if the balance in your wallet goes below the assigned amount the tag account goes into Low balance. Due to low balance you would be unable to pass through the Toll Plaza using the FASTag.
You can call our Customer Care Numbers on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) for assistance.
For Corporate customers - Please contact the Customer Care Number printed on your FASTag.
In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported at [email protected] or call on toll free number 1033
Sorry that you faced this issue! The FASTag will not transact at Toll plaza under the following circumstances:
1) If your FASTag status is in 'Low Balance ', please recharge your FASTag. Click here to know more about the Recharge options
2) If your Tag status is 'Low Balance' due to Non Usage for more than 12 months
a) You can activate your FASTag with a Recharge
b) E-mail a Tag Reactivation request to [email protected]
c) Visit fastag.kotak.com and click on "Reactivate" tab
3) If your Tag status is 'Low Balance' due to 'Vehicle Number not updated', the Vehicle Registration Details are not updated in our system. Please login to Kotak FASTag portal and update details.
4) If your FASTag is damaged, login to Kotak FASTag portal https://fastag.kotak.com with your User Id and submit the request for replacement.
5) If your FASTag is active but not transacting at a particular toll plaza, please get in touch with IHMCL toll free number 1033 for assistance.
A FASTag with low balance will not transact at the toll plaza, hence you need to Recharge your Kotak FASTag wallet.
Click here to know the Recharges options
You can report incorrect deduction through the FASTag Customer Portal, log in to the Kotak FASTag portal https://fastag.kotak.com/ > Go to Complaint Tab > Select Transaction Related Complaint.
Disputed amount of up to Rs.1,000 will be refunded back within 2 working days. Also a refund request will be raised, in case the amount is claimed by the acquiring bank later. In such a scenario the amount will be debited again from your wallet.
OR
Email us on [email protected] with the dispute details along with the RC copy (should be clearly legible) of your vehicle, vehicle image or any supporting document for dispute.
Note -
1) refund request should be raised within 35 days from the date of transaction, the dispute need to be raised with the necessary documents (Clearly visible scan copy of RC and Vehicle image). The refund request settlement timeline is 20 days.
2) If the refund request is raised after 35 days from the day of transaction, the dispute will be raised in good faith basis.
As per Prepaid Payment Instruments guidelines and Banks internal policy FASTag cannot be issued to:
1. Non Resident customers
2. Corporate and Authorised Signatories, Karta/HUF CRN cannot apply for FASTag through online journey. In case these customers wish to apply for a FASTag they will need to enter their Individual CRN at the time of registration
3. Minor customers
4. Customers with minimum KYC wallets through the online process unless the wallet is converted to a full KYC wallet
5. Customers having a Prepaid wallet / Small wallet / 811 OTP wallet with Kotak Bank
Please get in touch with our Customer Care Number at 1860 2666 888 (local call charges applicable) / 1800 3006 9090 Toll Free for further assistance.
You will get all the toll transaction details along with the amount debited in the Kotak FASTag Customer Portal by clicking into Portal Login.
You can Recharge your FASTag from Rs.100 onwards.
Maximum amount of recharge depends on the type of Vehicle and wallet linked to the FASTag.
A Full KYC customer can recharge to a maximum of Rs.2,00,000 (per month) whereas a Minimum or Non KYC customer can recharge for Rs.10,000 (per month)
User fees on a particular toll plaza is based on this distance of the road and type of highways i.e. National Highway, State Highway and Express Highway. Hence, the toll rates may vary under such circumstances.
Do not worry! If transaction has failed or is unsuccessful or timed out, the disputed amount will be auto refunded to the origin account within 2- 3 working days. If amount is not refunded, please report it to [email protected] enclosing the information:
OR
You can register the complaint by visiting Kotak FASTag Portal
Click On Complaint >> New complaint >> General Complaint >> Complaint >> Amount is Debited but recharge has not happened. Mention the above transaction details in the complaint description.
Your FASTag account login details would be your registered Mobile number and Password which would be sent to you on your registered email id.
If you have a Car / Jeep / Van then please call on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) for assistance.
An SMS will be sent on your registered mobile number for each transaction that is deducted from your FASTag wallet.
To check your FASTag wallet balance:
1. Give a miss call to 7406575500 from your registered mobile Or
2. Login to Kotak FASTag portal with your User Id to check your wallet balance and transaction details. Or
3. Call Customer Care Number to know your balance and transaction details.
Note - The wallet balance can be used by all vehicles linked to the wallet.
You need to check and apply from NHAI website for the same
You need to check and apply from NHAI website for the same
What is the meaning of Blacklisted FASTag?
A vehicle with a 'blacklisted FASTag is not allowed to pay toll using FASTag at the toll plaza.
There are various reasons of blacklisting of a FASTag
1) Insufficient / Negative Balance - The FASTag wallet is not having sufficient balance or running in negative balance.
To activate a blacklisted FASTag, Recharge at the earliest. Click here to know the recharge options. If the problem is not solved, please contact the Call Centre number to know the reason of blacklist.
2) FASTag can also be blacklisted by the law enforcement agencies due to any rule violation / complaint register against the vehicle. In such cases the enforcement agencies request issuer or acquirer to add the tag id the in the blacklist.
The FASTag issued by Bank is pre-activated and loaded with amount paid by customer at the time of purchase. To check the status of your Tag, please login to Kotak FASTag Portal with your User Id .
OR
Contact Customer Care at 1860 2666 888 (local call charges applicable) / 1800 3006 9090 Toll Free
Return journey toll fare rules are configured at toll plaza acquiring bank system and acquiring bank is responsible to calculate return journey benefit on the basis of Plaza fare rules and transaction time.
Your UPI ID of FASTag is NETC.VehicleRegistrationNumber@kotak . For e.g. Vehicle Registration number is MH04BB1234 and issuer bank is Kotak Bank then UPI ID will be netc.MH04BB1234@Kotak.
No, there is no interest given on any balance customer keeps in Wallet (Balance or Security deposit)
That's a good question! It is digital initiative of Government of India where all the National Highway toll plazas are mandated to have FASTag lane. In case any plaza is not having the FASTag lane or not accepting the FASTag please call on 1033 and register your complaint.
You can call on our Customer Care Numbers. If you have a Car / Jeep / Van then please call on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) (Car / Jeep / Van) Purple Color Tag for Vehicle class 4 (VC4).
In case you have any other vehicle, please reach out to us on the Customer Care Number mentioned on your tag and register your complaint or mail at [email protected]
Security Deposit is taken by Bank against the Tag issued to the customer. In case customer defaults in payment, banks can adjust the dues from Security deposit. For details on Fees and Charges please click here
Security deposit is for each tag and it is not the part of your wallet balance, it is a refundable amount when the tag is surrendered
Security Deposit is decided by Banks and it will vary basis vehicle class and bank policies. For details on Fees and Charges please click here
Your Kotak FASTag wallet can be set for an Auto-Recharge with a pre-defined amount from your Kotak Bank Savings Account only.
Steps to enable the Auto-Recharge:
1) Log in to Kotak FASTag Portal with your registered mobile number and password
2) Go to Auto Recharge section (Left Menu) and toggle (Right) to Enable
3) Enter the amount for Auto Recharge
4) Click on Set Auto Recharge and confirm with OTP sent to your registered mobile number
5) Select the Kotak Bank Account from which the Recharge amount should be Debited and Confirm.
6) Auto-Recharge would be set successfully
Wallet to wallet transfer is not allowed.
Yes, post closure of wallet, the closure proceeds will be transferred to your preferred account given while requesting the closure.
Threshold Amount is the minimum amount that you need to maintain in your FASTag account, you can check the amount on this link
To check your balance in tag account you may refer the details below:
Oh, that is simple! To check your balance in FASTag wallet you may refer the steps below:
1) Give a miss call to 7406575500 from your registered mobile number Or
2) Login to Kotak FASTag Portal with your User Id
A SMS alert is sent on registered mobile number, each time balance is deducted from your FASTag wallet.
Note : The wallet balance can be used by any vehicle linked to the wallet.
FASTag can be Recharged easily through UPI/Internet banking/credit card/debit card using the Kotak FASTag Portal. The amount will reflect in your FASTag wallet instantly.
For Individual vehicles (VC4) Car / Jeep / Van the colour is Violet. There are different colour codes for different vehicle classes.
Please click here to check the list for the same
FASTag transactions alerts are sent by a SMS on the Mobile number registered while applying for FASTag.
In case you wish to edit or change the Mobile number for FASTag then please write to us at [email protected] with KYC document and dully filled and signed FASTag Maintenance Form.
Click here to download the form
OR
You can register the request by visiting Kotak FASTag Portal >>
Click On Complaint >> New complaint >> General Complaint >> Request >> Request for change/update in Mobile Number/Email Id. Upload the dully filled and signed FASTag Maintenance Form and KYC documents in attachment option.
The following are possible scenarios and their solutions, in case the FASTag is not read at the toll plaza:
1. The tag reader of the plaza might not be working. in such a scenario, you may pay the toll charges in cash.
2. The tag might not be pasted correctly on the vehicle or not readable by the reader at the toll plaza, wherein the other vehicle tags are easily being read by the toll plaza:
a) You may request the toll plaza officer to use the hand held device to read the tag
b) You may pay the toll in cash
3. The tag may be in damaged state; to request for a replacement tag, log on Kotak FASTag Portal
To check the status of your FASTag, login to Kotak FASTag Portal with your User Id .
Check the status of your FASTag, by logging in to Kotak FASTag Portal with your User Id.
1) If your FASTag status is in 'Low Balance ', please recharge your FASTag. Click here to know more about the Recharge options
2) If your Tag status is 'Low Balance' due to Non Usage for more than 12 months
a) You can activate your FASTag with a Recharge
b) E-mail a Tag Reactivation request to [email protected]
c) Visit fastag.kotak.com and click on "Reactivate" tab
3) If your Tag status is 'Low Balance' due to 'Vehicle Number not updated', the Vehicle Registration Details are not updated in our system. Please login to Kotak FASTag portal and update details.
4) If your FASTag is active but not transacting at a particular toll plaza, please get in touch with IHMCL toll free number 1033 for assistance.
A FASTag with low balance will not transact at the toll plaza, hence you need to Recharge your Kotak FASTag wallet.
Click here to know the Recharges options
This categorization is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.
How do I stick my FASTag on my car?
Now that you have got your own FASTag, you need to fix it in your car or vehicle to start using it through the toll plazas. Here are few simple guidelines to fix your FASTag, as given by the National Highways Authority of India (NHAI).
Please note:
1. The Mobile network could be weak at your location
2. The Mobile number Registered with the FASTag wallet could be different. To check the Registered Mobile Number, please visit Kotak FASTag portal If the Mobile number is correct, please report to [email protected] or call on our Customer Care Number.
We are sorry for the inconvenience.
Please follow the steps to generate a new password for the Kotak FASTag portal:
For First time login -
Subsequent Login : User can login with the Password set for their account or using the Get OTP functionality.
Forgot Password : Simply click on the “Forgot Password” option on https://fastag.kotak.com/ and follow the steps to reset your password. Once you have reset your password, you will be able to log into your wallet.
If you are still unable to login to your FASTag wallet, please report it to [email protected] with screenshot of the error message displayed or call on our Customer Care Numbers
Do not worry! Please report it to [email protected] or call on our Customer Care Numbers.
As per regulator wallets with no transaction for consecutive 12 months will be marked inactive, hence you are requested to keep the Tag active. In case your wallet gets inactive due to non-usage you can activate the same by doing a recharge. You can also activate the wallet by clicking on active tab available in FASTag Customer Portal or by calling Customer Care Number available on your FASTag.
We are exploring ways to use these tags for ETC, however it will require some new technical development. It will also be subject to tag being in proper condition without any damage or tampering.
Yes of course you can, you may contact our Customer Care Number on 1860 2666 888 (local call charges applicable) / 1800 3006 9090 (Toll Free) for assistance. You can also visit our website https://www.kotak.com/en/personal-banking/cards/prepaid-card/fastag.html>>Apply Now
One wallet can have multiple vehicles hence corporate needs to load only one master account/wallet through online and all vehicles under one wallet can use the balance available in it.
One wallet can have multiple vehicles hence corporate needs to load only one master account/wallet through online and all vehicles under one wallet can use the balance available in it.
There is no provision to get the wallet balance transferred to any bank account however if you choose to close the FASTag account then the closure proceeds will be transferred to your preferred account given while requesting the closure/surrender of tag/wallet
Each corporate will have one login credential
You can generate statements/reports by logging into your FASTag Customer Portal
Any Tag issued and activated to wallet will become a part of your FASTag Customer portal
Only RFID Tag purchased earlier may be used, in case of any problems, please contact the PoS of issuer Agency. Any other type of Tag will not work on FASTag lanes.
In case you sell/transfer your car, you need to remove and surrender the FASTag that is affixed on the car. Kindly refer the following steps to surrender your FASTag:
1) Login to Kotak FASTag portal with your User Id - registered mobile number and password.
2) Click "Tag Closure" in left menu and Select : Single/ Multiple/ All Tag Closure option
3) Enter Account Number and Upload image of personalised cancelled cheque
4) In case, All tag closure option is selected security deposit and wallet balance (in case available) will be refunded in account number provided by customer
5) TAT for processing the request is 8 days
In case, you are unable to close the tag online or in case of demise of Tag holder, kindly send the cancellation request from the registered email-id to [email protected].
Attach dully filled and signed FASTag Maintenance Form, ID proof, personalised cancelled cheque copy and Death Certificate (in deceased case).
Click here for view Maintenance Form
National Electronic Toll Collection (NETC) system enables the customer to make the electronic payment using RFID technology at NETC enabled toll plaza on the highway without stopping at the toll.
| Activity | Turn Around Time |
|---|---|
FASTag delivery at your doorstep |
5 working days |
Recharge Through - UPI, Debit / Credit Card, Net banking |
Instant |
Recharge through - NEFT / RTGS |
1 working day |
Vehicle Registration Number update |
3 working days |
Statement & Reports |
Instant (through Fastag Online Customer Portal) |
Tag/Wallet Closure and Refund |
8 days |
Settlement of Dispute/Charge Back |
20 Days |
Tag Replacement |
2 Days |
Steps to update your Vehicle Registration No.:
1. Login to Kotak FASTag portal - https://www.fastag.kotak.com
2. Click on “Vehicle Number Update” tab on the left hand side menu.
3. Upload Registration Copy in PDF file (size should be less than 5MB) and Vehicle Image, click on Submit.
Within 3 working days your Vehicle Registration Number (VRN) will be updated.
In case you face any issue while uploading details on Kotak FASTag portal please write to [email protected] from your registered email id along with dully filled and signed FASTag Maintenance Form. Attach scanned copy of your PAN card and Registration copy.
Link for Maintenance Form: https://www.kotak.com/content/dam/Kotak/Customer-Service/Download-Forms/Personal-Banking/fastag/fastag-maintenence-form.pdf
FASTag is accepted at 773+ toll plazas on National & State Highways across the country. New toll plazas are getting added every month, you can see the list of active toll plazas.
FASTag is accepted at 773+ toll plazas on National & State Highways across the country. FASTag enabled toll plazas are having hoarding before 500 meters of the plaza and lanes at the plaza are having FASTag signage and boards which is easily visible from the distance.
In India, the tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of stretch under one project which is normally 60 kilometers. If a stretch is of lesser length, user fee of actual length only is collected.
You will need call on the 1033 toll free number and register the complaint for the same. 1033 call center number is set up by NHAI (Govt. of India) for all road assistance to the highway user which includes FASTag as well.
Both are different tags. The Mumbai Bandra –Worli Sea link ETC Tag is different than FASTag and same cannot be used on National Highway Toll Plazas, however you can use FASTag on the Bandra Worli sea-link, Dahisar, Vashi etc...
You will be allowed to pass through the 1st Toll plaza of your journey, later for the next toll plaza the tag status will be shown under low balance. So, either you have to recharge the FASTag account or pay in cash while passing the Toll Plaza.
The following are the benefits of using a FASTag:
1) Recharge FASTag wallet through UPI/Credit Card /Debit Card/Net Banking, by logging into the Kotak FASTag portal or through UPI to NETC.RegisteredVehicleNumber@KOTAK.
2) Receive SMS alerts for toll transactions, low balance, etc.
3) Tag validity for 5 Years
4) KYC customers can recharge maximum of Rs.2,00,000 whereas Non KYC customers can recharge for Rs.10,000
5) Wallet balance available on SMS by giving Missed Call on 7406575500
6) FASTag transaction history can be viewed and downloaded from Kotak FASTag portal
To check the status of your Tag, login to the Kotak FASTag Portal with your User Id.
Following are the reasons a FASTag can be in 'Low Balance' status:
1) A threshold /minimum amount is assigned to the FASTag wallet and if the balance goes below the assigned amount, the tag wallet goes into 'Low balance' status.
2) If your Tag status is 'Low Balance' due to Non Usage for more than 12 months
a) You can activate your FASTag with a Recharge
b) E-mail a Tag Reactivation request to [email protected]
c) Visit fastag.kotak.com and click on "Reactivate" tab
3) If your Tag status is 'Low Balance' due to 'Vehicle Number not updated', the Vehicle Registration Details are not updated in our system. Please login to Kotak FASTag portal and update details.
4) If your FASTag is active but not transacting at a particular toll plaza, please get in touch with IHMCL toll free number 1033 for assistance.
A FASTag with low balance will not transact at the toll plaza, hence you need to Recharge your Kotak FASTag wallet.
Click here to know the Recharges options.
Kindly refer the following steps to surrender your FASTag:
1) Login FASTag portal with your User Id - registered mobile number and password.
2) Click ""Tag Closure"" in left menu and Select: Single / Multiple / All Tag Closure option.
3) Enter Account Number and Upload image of personalised cancelled cheque.
4) In case, All tag closure option is selected security deposit and wallet balance (in case available) will be refunded in account number provided by customer.
5) TAT for processing the request : 8 days.
In case, you are unable to close the tag online or in case of demise of Tag holder, kindly send the cancellation request from the registered email-id to [email protected].
Attach dully filled and signed FASTag Maintenance Form, ID proof, personalised cancelled cheque copy and Death Certificate (in deceased case).
Click here to view Maintenance Form
There are multiple options to change/ update your mobile number/ email-id in Kotak FASTag records :
1) To update Mobile No. / Email Id instantly, log in with your registered mobile number on https://kotakfastag.in/ >> Click On 'My Profile' tab wherein an 'Edit' icon will be displayed near mobile number and email id.
To update your mobile number :
To update your email Id:
2) Send email to [email protected] with attached valid KYC document and dully filled and signed FASTag Maintainanence Form.
Link to access Maintenance Form: https://www.kotak.com/content/dam/Kotak/Customer-Service/Download-Forms/Personal-Banking/fastag/fastag-maintenence-form.pdf
You can upgrade your FASTag wallet to Full KYC using either of the following processes;
Online Process:
1) To upgrade your KYC digitally, request the link by calling on 1860 2666 888 (local call charges applicable)
2) The link will be sent on your registered mobile number.
3) Simply follow the steps displayed during the process to update your KYC in FASTag wallet
4) PAN card, Aaadhaar card and a blank page with pen to be kept handy
Offline / Branch Process:
1) Visit any nearby branch with your PAN, identification document, address proof and passport size photograph. To locate a Branch near you click here
2) Ask for Customer Relationship Form from the branch staff
3) Submit the duly filled CRF with the documents
4) Branch will verify the form and process further
5) You will recieve an Email and SMS on the successful updation of KYC within 4 working days
Note:
1) Post successful upgradation in Full KYC, you can maintain balance of Rs.2, 00, 000/- per month in your FASTag wallet
2) The above mentioned process is applicable for individual customers only.
You can upgrade your FASTag wallet to Full KYC using either of the following processes:
Online Process:
1) To upgrade your KYC digitally, request the link by calling on 1860 2666 888 (local call charges applicable)
2) The link will be sent on your registered mobile number.
3) Simply follow the steps displayed during the process to update your KYC in FASTag wallet
4) PAN card, Aaadhaar card and a blank page with pen to be kept handy
Offline / Branch Process:
1) Visit any nearby branch with your PAN, identification document, address proof and passport size photograph. To locate a Branch near you click here
2) Ask for Customer Relationship Form from the branch staff
3) Submit the duly filled CRF with the documents
4) Branch will verify the form and process further
5)You will recieve an Email and SMS on the successful updation of KYC within 4 working days
Note:
1) Post successful upgradation in Full KYC, you can maintain balance of Rs.2,00,000/- per month in your FASTag wallet
2) The above mentioned process is applicable for individual customers only.
Once you update your FASTag wallet to Full KYC, the wallet balance limit will increase to Rs.2,00,000/- per month from Rs.10,000/- per month.
To locate your nearest branch, click here
Steps to know the KYC status of your FASTAG wallet:
1) Visit Kotak FASTag portal - https://fastag.kotak.com
2) Log in with user ID - Registered Mobile Number and Password
3) Click on "My Profile" in Menu section
4) Click on "KYC Tab" to know the KYC status of your FASTag wallet
OR
5) View "Monthly Limit" tab in "Account Summary" :
a) If the wallet balance monthly limit is Rs.10,000 it is a minimum KYC;
b) if the wallet balance monthly limit is Rs.2,00,000 it has been upgraded to Full KYC wallet
Steps to know the KYC status of your FASTAG wallet:
1) Visit Kotak FASTag portal - https://fastag.kotak.com
2) Log in with user ID - Registered Mobile Number and Password
3) Click on "My Profile" in Menu section
4) Click on "KYC Tab" to know the KYC status of your FASTag wallet
OR
5) View "Monthly Limit" tab in "Account Summary" :
a) If the wallet balance monthly limit is Rs.10,000 it is a minimum KYC;
b) if the wallet balance monthly limit is Rs.2,00,000 it has been upgraded to Full KYC wallet
AS per RBI guidelines, all the MIN KYC FASTag wallet owners have been classified as "Perpetual/Limited" KYC.
It is not mandatory to upgrade the KYC status of your wallet to Full KYC.
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