24x7 Phone Banking
Round-the-clock personalized solutions are just a call away.
Whether it be an urgent banking need or just an account-related question you need an answer for, with our 24-hour customer service, the closest Kotak Mahindra Bank branch is now on your phone. Just give us a call, and we’ll be happy to assist you in any way possible.
Quick and easy access anytime, anywhere
Interactive Voice Response System (IVRS)
Customer Care Officers available 24x7
*Conditions apply: Phone Banking Service for Loans is available Monday to Friday, 9:00Am to 6:00PM (excluding holidays).
Accessing Phone Banking is easy. All you are required to do when you call us, is to enter your Customer Relationship Number followed by the '#' key, and validate it by entering your 6-digit Phone Banking PIN. This enables higher security for your transactions. Please ensure that Phone Banking PIN is known to no one but you. Once done successfully, you will be able to speak with our Customer Care Officer who will be glad to assist you.
If you are a first time caller, you will be prompted by the system to change your Phone Banking PIN to one of your choice after you've been successfully identified by the system. We request you to change your PIN accordingly to help ensure that your account information is not available to anyone but you. Additionally, you have the option of changing your Phone Banking PIN directly, at your convenience, by dialing "6" on our Main Menu when you call us.
For all our customers who haven't had the opportunity to register themselves for Phone Banking, or those who've have forgotten the Phone Banking PIN allocated to them, our Customer Care Officers will be glad to assist you. You can generate Phone Banking PIN yourself on the IVR.
If you have not used your Phone Banking PIN for more than 720 days, your Phone Banking access is blocked automatically in the interest of account security. To get access to Phone Banking, you need to call us from your mobile number registered with the Bank and speak to our Customer Care Officers, who will be glad to assist you.
1Conditions apply. You can give us financial instructions through our Phone Banking service based on your account operating mandate, i.e. if you have a single or unconditional signing authority on your account, you can transact on your accounts through the phone
Banking Helpline Number: 1860 266 2666***
Credit Card Helpline Number: 1860 266 2666***
Abroad Helpline Number: +91 22 6204 2001
When dialing from abroad, please use either the Abroad Helpline Number, which is chargeable*, or one of the below country-specific toll free numbers. (Operational 24*7)
USA:1855 365 676
*Charges are payable as per the service provide in the respective country or location
***Local call rates apply
Please note that Personal Loans and Home Loans are offered in select locations only
The call center for Personal Loans and Home Loans is operational between 9:00AM and 6:00 PM