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  1. Home
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  4. Phone Banking

24x7 Phone Banking

Round-the-clock personalized solutions are just a call away.
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Phone Banking

Whether it be an urgent banking need or just an account-related question you need an answer for, with our 24-hour customer service, the closest Kotak Mahindra Bank branch is now on your phone. Just give us a call, and we’ll be happy to assist you in any way possible.  

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Quick and easy access anytime, anywhere

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PIN-based security 

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Interactive Voice Response System (IVRS)

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Customer Care Officers available 24x7

Disclaimer

*Conditions apply: Phone Banking Service for Loans is available Monday to Friday, 9:00Am to 6:00PM (excluding holidays).

Eligibility Criteria


  • Customers with a Savings Account, Term Deposit, Current Account, Demat Account, Loans, Investments and Credit Cards can avail the phone banking service
  •  The customer should be registered for phone banking 

    .

Security

PIN Security

Accessing Phone Banking is easy. All you are required to do when you call us, is to enter your Customer Relationship Number followed by the '#' key, and validate it by entering your 6-digit Phone Banking PIN. This enables higher security for your transactions. Please ensure that Phone Banking PIN is known to no one but you. Once done successfully, you will be able to speak with our Customer Care Officer who will be glad to assist you.


PIN Change

If you are a first time caller, you will be prompted by the system to change your Phone Banking PIN to one of your choice after you've been successfully identified by the system. We request you to change your PIN accordingly to help ensure that your account information is not available to anyone but you. Additionally, you have the option of changing your Phone Banking PIN directly, at your convenience, by dialing "6" on our Main Menu when you call us.


PIN Generation/Regeneration

For all our customers who haven't had the opportunity to register themselves for Phone Banking, or those who've have forgotten the Phone Banking PIN allocated to them, our Customer Care Officers will be glad to assist you. You can generate Phone Banking PIN yourself on the IVR.


Non-usage of TPIN for more than 720 days

If you have not used your Phone Banking PIN for more than 720 days, your Phone Banking access is blocked automatically in the interest of account security. To get access to Phone Banking, you need to call us from your mobile number registered with the Bank and speak to our Customer Care Officers, who will be glad to assist you.

Services Offered

Phone Banking for Cardholders
  • Get your Bank Account details - balance, account activity, un-cleared funds and cheque status
  • Know the latest interest and exchange rates
  • Request a cheque book and account statements
  • Open a Term Deposit or get details of all your Term Deposits
  • Request for fund transfer1
  • Pay your bills through bill pay facility
  • Place stop cheque payment instructions
  • Register for Net banking
Phone Banking for Credit Cardholders:
  • Get your Credit Card account details - your outstanding balance, transactions, account activity and Payment status
  • Pay your Kotak Credit Card dues online
  • Request for account statements
  • Request for EMI, Balance Transfer and Personal Loans on your Credit Card#
Phone Banking for Demat Accountholders:
  • Get your transaction or holding details
  • Request for a Demat transaction or holding statement
Phone Banking for Investment Accountholders:
  • Get your account and transaction details
  • Purchase/Redeem Mutual Fund units
  • Check the status of your purchase and redemption requests
  • Current NAV details of your investments
  • Request a statement of account
Phone Banking for Loan account holders:
  • Enquire on your loan account and outstanding
  • Request for repayment schedule or Interest Certificate

Disclaimer

1Conditions apply. You can give us financial instructions through our Phone Banking service based on your account operating mandate, i.e. if you have a single or unconditional signing authority on your account, you can transact on your accounts through the phone

#Conditions apply

Call Us

Banking Helpline Number: 1860 266 2666***

Credit Card Helpline Number: 1860 266 2666***

Abroad Helpline Number: +91 22 6600 6022

Whendialing from abroad, please use either the 24-hour Abroad Helpline Number, which is chargeable*, or one of the below 24-hour country-specific toll free numbers:

USA:1855 365 676

Australia:001180044990000

HongKong: 00180044990000

U.K.:008004499000

Canada:18557684020

Singapore:8001013054

Disclaimer

*Charges are payable as per the service provide in the respective country or location

***Local call rates apply

Please note that Personal Loans and Home Loans are offered in select locations only

The call center for Personal Loans and Home Loans is operational between 9:00AM and 6:00 PM

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Chat with Keya

Ask Keya about Debit or Credit Card. Be it an enquiry or service request, Keya will help you out.

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Call us

For assistance, call our Phone Banking at 1860-266-2666 or, 1860-266-0811 if you are an 811 customer.

Find out more

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Write to us

Be it an enquiry, feedback or a simple suggestion, write to us & we'll get back to you

Click here

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Locate us

You are never too far away from quick, efficient banking services. Locate your nearest branch or an ATM.

Locate now

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Chat with Keya

Ask Keya about Debit or Credit Card. Be it an enquiry or service request, Keya will help you out.

Click to chat

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Call us

For assistance, call our Phone Banking at 1860-266-2666 or, 1860-266-0811 if you are an 811 customer.

Find out more

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Write to us

Be it an enquiry, feedback or a simple suggestion, write to us & we'll get back to you

Click here

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Locate us

You are never too far away from quick, efficient banking services. Locate your nearest branch or an ATM.

Locate now

Disclaimer

This is to inform that by clicking on the hyper-link, you will be leaving Kotak.com and entering website operated by other parties. Such links are provided only for the convenience of the Client and Kotak Mahindra Bank does not control or endorse such websites, and it is not responsible for the information shared by you to PayTM.Proceed

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Disclaimer

At your request, you are being re-directed to a third party site - http://www.billdesk.com/pgmerc/kotakcard/ wherein you can make your payment from a different bank account. Kotak Cards does not guarantee or warrant the accuracy or completeness of the information, materials, services or the reliability of any service, advice, opinion statement or other information displayed or distributed on the third party site. You shall access this site solely for purposes of payment of your bills and you understand and acknowledge that availing of any services offered on the site or any reliance on any opinion, advice, statement, memorandum, or information available on the site shall be at your sole risk. Kotak Cards and its affiliates, subsidiaries, employees, officers, directors and agents, expressly disclaim any liability for any deficiency in the services offered by BilIDesk whose site you are about to access. Neither Kotak Cards nor any of its affiliates nor their directors, officers and employees will be liable to or have any responsibility of any kind for any loss that you incur in the event of any deficiency in the services of BiIIDesk to whom the site belongs, failure or disruption of the site of BilIDesk, or resulting from the act or omission of any other party involved in making this site or the data contained therein available to you, or from any other cause relating to your access to, inability to access, or use of the site or these materials.

I Accept

Note: Available in select banks only. Kotak Cards reserves the right to add/delete banks without prior notice. © Kotak Mahindra Bank. All rights reserved

Disclaimer

This is to inform that by clicking on the hyper-link, you will be leaving Kotak.com and entering website operated by other parties. Such links are provided only for the convenience of the Client and Kotak Mahindra Bank does not control or endorse such websites, and it is not responsible for the information shared by you to PayTM.Proceed

Proceed

Disclaimer

This is to inform that by clicking on the hyper-link, you will be leaving Kotak.com and entering website operated by other parties. Such links are provided only for the convenience of the Client and Kotak Mahindra Bank does not control or endorse such websites, and it is not responsible for the information shared by you to PayTM.Proceed

Proceed

Disclaimer

This is to inform that by clicking on the hyper-link, you will be leaving Kotak.com and entering website operated by other parties. Such links are provided only for the convenience of the Client and Kotak Mahindra Bank does not control or endorse such websites, and it is not responsible for the information shared by you to PayTM.Proceed

Proceed

Disclaimer

Please note by login in to the above link and clicking on the “Submit” button, you provide your consent and acceptance to,

  • Submit the three years financial statements online to the Bank through our partnered website Finfort.
  • Our partnered website downloading /obtaining the comprehensive financial analysis reports from Income Tax, Traces and Ministry of Corporate Affairs Portals and submitting the same to the Bank for the purposes of credit due diligence.
  • The terms and conditions of our Partnered website.
  • Authorise the bank to make any enquiries regarding your repayment history with banks, financial institutions, credit bureaus, agencies, statutory bodies etc. as may be required or as they may deem fit.

 

Proceed

Disclaimer

Please note by login in to the above link and clicking on the “Submit” button, you provide your consent and acceptance to,

  • Submit the three years financial statements online to the Bank through our partnered website Finfort.
  • Our partnered website downloading /obtaining the comprehensive financial analysis reports from Income Tax, Traces and Ministry of Corporate Affairs Portals and submitting the same to the Bank for the purposes of credit due diligence.
  • The terms and conditions of our Partnered website.
  • Authorise the bank to make any enquiries regarding your repayment history with banks, financial institutions, credit bureaus, agencies, statutory bodies etc. as may be required or as they may deem fit.

 

Proceed

Disclaimer

By clicking on the link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.

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About us

  • Our Businesses
  • Media Centre
  • Corporate Responsibility
  • Careers
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Investor Relations

  • Financials
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  • Investor Info

Customer Service

  • Important Information
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  • Download Forms
  • Service Requests
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  • Do not call

Aadhaar Services

  • Link your Aadhaar
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Calculators & Tools

  • EMI Calculator
  • Goal Planner
  • Life Insurance Premium
  • Recurring Deposit
  • Retirement Calculator
  • Compare Credit Cards

Rates & fees

  • Interest Rates
  • Fees & Charges (GSFC)
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Digital Banking

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Self Help

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  • Chat with Keya

Financial Inclusion

About Merger

Erstwhile ING Vysya

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Others

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  • Kotak Mahindra Prime
  • Kotak Securities Limited
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