24x7 Phone Banking

Accessing Phone Banking is easy. All you are required to do when you call us, is to enter your Customer Relationship Number followed by the '#' key, and validate it by entering your 6-digit Phone Banking PIN. This enables higher security for your transactions. Please ensure that Phone Banking PIN is known to no one but you. Once done successfully, you will be able to speak with our Customer Care Officer who will be glad to assist you.

If you are a first time caller, you will be prompted by the system to change your Phone Banking PIN to one of your choice after you've been successfully identified by the system. We request you to change your PIN accordingly to help ensure that your account information is not available to anyone but you. Additionally, you have the option of changing your Phone Banking PIN directly, at your convenience, by dialing "6" on our Main Menu when you call us.

For all our customers who haven't had the opportunity to register themselves for Phone Banking, or those who've have forgotten the Phone Banking PIN allocated to them, our Customer Care Officers will be glad to assist you. You can generate Phone Banking PIN yourself on the IVR.

If you have not used your Phone Banking PIN for more than 720 days, your Phone Banking access is blocked automatically in the interest of account security. To get access to Phone Banking, you need to call us from your mobile number registered with the Bank and speak to our Customer Care Officers, who will be glad to assist you.

Phone Banking for Cardholders

• Get your Bank Account details - balance, account activity, un-cleared funds and cheque status
• Know the latest interest and exchange rates
• Request a cheque book and account statements
• Open a Term Deposit or get details of all your Term Deposits
• Request for fund transfer¹
• Pay your bills through bill pay facility
• Place stop cheque payment instructions
• Register for Net banking

Phone Banking for Credit Cardholders:

• Get your Credit Card account details - your outstanding balance, transactions, account activity and Payment status
• Pay your Kotak Credit Card dues online
• Request for account statements
• Request for EMI, Balance Transfer and Personal Loans on your Credit Card^#

Phone Banking for Demat Accountholders:

• Get your transaction or holding details
• Request for a Demat transaction or holding statement

Phone Banking for Investment Accountholders:

• Get your account and transaction details
• Purchase/Redeem Mutual Fund units
• Check the status of your purchase and redemption requests
• Current NAV details of your investments
• Request a statement of account

Phone Banking for Loan account holders:

• Enquire on your loan account and outstanding
• Request for repayment schedule or Interest Certificate

Banking Helpline Number: 1860 266 2666***

Credit Card Helpline Number: 1860 266 2666***

Abroad Helpline Number: +91 22 6204 2001

When dialing from abroad, please use either the Abroad Helpline Number, which is chargeable*, or one of the below country-specific toll free numbers. (Operational 24*7)  

USA:1855 365 676

Australia:001180044990000

HongKong: 00180044990000

U.K.:008004499000

Canada:18557684020

Singapore:8001013054