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Frequently Asked Questions

What is Samsung Pay?

Samsung Pay is secure and easy-to-use mobile payment service which can be used to make purchases nearly everywhere.

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Which devices are compatible with Samsung Pay?

Galaxy Note 8, Galaxy S8+, Galaxy S8, Galaxy Note 8, Galaxy J7 Pro, Galaxy A9 Pro, Galaxy Note 5, Galaxy S7, Galaxy S7 edge, Galaxy S6 edge+, Galaxy A5 (2017), Galaxy A7 (2017), Galaxy A5 (2016), Galaxy A7 (2016)

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Which Kotak Debit/Credit cards are compatible with Samsung Pay?

All Kotak Visa Debit/Credit cards are compatible with Samsung Pay.

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What are the transaction limits for Samsung Pay?

The purchase limit of your physical Debit/Credit Card will also apply to Samsung Pay. You will not be able to use Samsung Pay at ATMs.

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How can I register for Samsung Pay?

Option A : If you see the Samsung Pay icon on your device, follow the below steps

Option A

If you see the Samsung Pay icon on your device, follow the below steps
1.       Click on the Samsung Pay icon
2.       Download & Install the Samsung Pay app
3.       Login with your Samsung account & follow the steps to start using Samsung Pay

Option B

If you do not have the Samsung Pay icon on your device, follow the below steps

1.       Go to the 'Settings' tab of your device.
2.       Click on 'About Device'
3.       Download the latest Android™ software
4.       Please follow the steps as given in Option A above.

How can I add Credit / Debit Cards in Samsung Pay?

1.       Launch Samsung Pay by swiping up from locked screen or home screen on your phone
2.       Scan your card or manually input card details in Samsung Pay
3.       Samsung Pay will send an OTP
4.       Authenticate with OTP to complete your registration

How can I use Samsung Pay?

1.       Launch Samsung Pay by swiping up from locked screen or home screen.
2.       Once Samsung Pay is launched, you will see your card. If you have added more than one card, you may swipe left or right to choose any card for making payment.
3.       After selecting the card, you need to authenticate the payment with your fingerprint/Samsung PIN.
4.       Place the phone near the card machine and your payment is made.

  • Regular card machine - Place the phone on the side near magstripe reader. You will need to enter your Credit / Debit Card PIN for all payments.
  • NFC / Contactless enabled card machine - Place the Phone on top of the terminal. You can make payments upto Rs. 2,000 without any PIN, for transaction over Rs. 2,000 you will need to place the phone on the side near the magstripe reader and enter your Credit / Debit Card PIN.

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Can I use Samsung Pay at an ATM?

Samsung Pay will not work at ATMs.

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Can I use Samsung Pay for making online purchases?

No, Samsung Pay supports in-store payments only.

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The card image I see in Samsung Pay does not match my physical card. Is there an issue with my card?

The card displayed in Samsung Pay may differ slightly with the physical card as the card design may get updated with time. Your card will still work even if the image does not match with your physical card.

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How can I cancel/dispute a payment made using Samsung Pay?

Process for canceling/disputing the payment made with Samsung Pay is exactly same as for physical card.

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Can I use Samsung Pay in foreign countries?

If your card is enabled for international payments, you should be able to use Samsung Pay to make your payment in countries where Samsung Pay is launched.

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Do I need to have an active internet data connection for Samsung Pay to work?

Samsung Pay requires an active internet connection for card registration and activation.

Samsung Pay requires an active internet connection for card registration and activation. However, an active internet connection is not required to make in-store card purchases. It is recommended the device should be connected to the internet for the best Samsung pay experience.

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Does Samsung Pay store my personal/payment information on a server or on device?

No. Samsung does not store your personal/payment information on a Samsung server or the device. Samsung Pay does not change the way your payment information is stored or handled when you make purchases.

No. Samsung does not store your personal/payment information on a Samsung server or the device. Samsung Pay does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and card issuer. Only a device-specific Token, which is used to replace your sensitive payment information, is stored on the device.

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How secure is Samsung Pay?

Samsung Pay uses leading edge tokenization and authentication methods to secure payment information. Samsung Pay also uses biometrics as a security measure, enabling users to authenticate Samsung Pay via fingerprint or Secured PIN.

Samsung Pay uses leading edge tokenization and authentication methods to secure payment information. Samsung Pay also uses biometrics as a security measure, enabling users to authenticate Samsung Pay via fingerprint or Secured PIN. In addition to the security measures implemented by Samsung Pay, Samsung’s KNOX service constantly monitors suspicious activity within the device to protect from any malicious attacks.

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What is Tokenization?

Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token’ which acts as an alias for the actual card information.

Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token’ which acts as an alias for the actual card information. In mobile payments, tokens are used to protect card information from being compromised and they make mobile payments safe.

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If I switch phones, do I need to add the cards all over again in Samsung Pay?

You would need to register your cards again if you were to change your phone as no data will be stored in the application.

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What should I do if my device is lost or stolen?

If your device is lost or stolen, you can use Samsung’s Find My Mobile service to Lock Samsung Pay (remotely disable) or to Wipe Samsung Pay (remove all the payment cards registered onto your device).

If your device is lost or stolen, you can use Samsung’s Find My Mobile service to Lock Samsung Pay (remotely disable) or to Wipe Samsung Pay (remove all the payment cards registered onto your device). If you are unable to do this, call our customer contact center to block your cards registered on Samsung Pay.

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If I reset my device, what happens to my Samsung Pay account?

When performing a factory data reset, all payment information in Samsung Pay will be deleted.

When performing a factory data reset, all payment information in Samsung Pay will be deleted. You will need to set up and add your payment card information on Samsung Pay again after your device has been reset.

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Can I continue to use my Physical Card, if I disable Samsung Pay or remove the digital equivalent on Samsung Pay?

Yes. When you disable Samsung Pay or remove a registered card, you are only suspending the token or digital card number that has been assigned to your device for that card. If you wish to suspend your physical card, please contact customer care.

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What should I do if I lose my card and then receive a replacement Card?

The payment cards on Samsung Pay are digital versions of your physical Credit or Debit cards.

The payment cards on Samsung Pay are digital versions of your physical Credit or Debit cards. If you lose your original card and then receive a replacement card, you will need to remove the original card from Samsung Pay and register the replacement card.

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How can I Keep track of the Purchases I have made with Samsung Pay?

Samsung Pay shows last 10 purchases made with a card, to see the transaction details:

Samsung Pay shows last 10 purchases made with a card, to see the transaction details:

1.       Open Samsung Pay
2.       Choose the card
3.       At the bottom you will be able to see the available transaction history

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How do I use “Find My Mobile” to manage Samsung Pay?

If your device is lost or stolen, your payment information will not be accessible without your fingerprint or Samsung Pay PIN.

If your device is lost or stolen, your payment information will not be accessible without your fingerprint or Samsung Pay PIN. For added security, the Samsung Find My Mobile service can remotely lock or erase your payment cards in Samsung Pay.

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Samsung Pay Support

If you have more queries on Samsung device or Samsung Pay, call 24*7 Samsung Pay call center - 1800-123-7729

If you have more queries on Samsung device or Samsung Pay, call 24*7 Samsung Pay call center - 1800-123-7729 

For Credit/Debit card related Information, contact Kotak Bank customer contact center.

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