Samsung Pay

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Frequently Asked Questions

What is Samsung Pay?

Samsung Pay is secure and easy-to-use mobile payment service which can be used to make purchases nearly everywhere.

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Which devices are compatible with Samsung Pay?

Galaxy Note 8, Galaxy S8+, Galaxy S8, Galaxy Note 8, Galaxy J7 Pro, Galaxy A9 Pro, Galaxy Note 5, Galaxy S7, Galaxy S7 edge, Galaxy S6 edge+, Galaxy A5 (2017), Galaxy A7 (2017), Galaxy A5 (2016), Galaxy A7 (2016)

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Which Kotak Debit/Credit cards are compatible with Samsung Pay?

All Kotak Visa Debit/Credit cards are compatible with Samsung Pay.

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What are the transaction limits for Samsung Pay?

The purchase limit of your physical Debit/Credit Card will also apply to Samsung Pay. You will not be able to use Samsung Pay at ATMs.

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How can I register for Samsung Pay?

Option A : If you see the Samsung Pay icon on your device, follow the below steps

Option A

If you see the Samsung Pay icon on your device, follow the below steps
1.       Click on the Samsung Pay icon
2.       Download & Install the Samsung Pay app
3.       Login with your Samsung account & follow the steps to start using Samsung Pay

Option B

If you do not have the Samsung Pay icon on your device, follow the below steps

1.       Go to the 'Settings' tab of your device.
2.       Click on 'About Device'
3.       Download the latest Android™ software
4.       Please follow the steps as given in Option A above.

How can I add Credit / Debit Cards in Samsung Pay?

1.       Launch Samsung Pay by swiping up from locked screen or home screen on your phone
2.       Scan your card or manually input card details in Samsung Pay
3.       Samsung Pay will send an OTP
4.       Authenticate with OTP to complete your registration

How can I use Samsung Pay?

1.       Launch Samsung Pay by swiping up from locked screen or home screen.
2.       Once Samsung Pay is launched, you will see your card. If you have added more than one card, you may swipe left or right to choose any card for making payment.
3.       After selecting the card, you need to authenticate the payment with your fingerprint/Samsung PIN.
4.       Place the phone near the card machine and your payment is made.

  • Regular card machine - Place the phone on the side near magstripe reader. You will need to enter your Credit / Debit Card PIN for all payments.
  • NFC / Contactless enabled card machine - Place the Phone on top of the terminal. You can make payments upto Rs. 2,000 without any PIN, for transaction over Rs. 2,000 you will need to place the phone on the side near the magstripe reader and enter your Credit / Debit Card PIN.

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