To check the status of your Tag, login to the Kotak FASTag Portal - https://fastag.kotak.com with your User Id.
Following are the reasons a FASTag can be in 'Low Balance' status:
1) A threshold /minimum amount is assigned to the FASTag wallet and if the balance goes below the assigned amount, the tag wallet goes into 'Low balance' status.
2) If your Tag status is 'Low Balance' due to Non Usage for more than 12 months
a) You can activate your FASTag with a Recharge
b) E-mail a Tag Reactivation request to [email protected]
c) Visit fastag.kotak.com and click on "Reactivate" tab
3) If your Tag status is 'Low Balance' due to 'Vehicle Number not updated', the Vehicle Registration Details are not updated in our system. Please login to Kotak FASTag portal and update details.
4) If your FASTag is active but not transacting at a particular toll plaza, please get in touch with IHMCL toll free number 1033 for assistance.
A FASTag with low balance will not transact at the toll plaza, hence you need to Recharge your Kotak FASTag wallet.
Click here to know the Recharges options