Prepaid Card - Kotak Gift Cards FAQs| Kotak Mahindra Bank

Prepaid Card - Kotak Gift Cards FAQs| Kotak Mahindra Bank

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Kotak Gift Cards Faqs

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What is a Best Compliments Card?

The Best Compliments Card is one time loadable prepaid card which can be gifted on all occasions to give the beneficiary a choice to select the gift across 40 lac merchant outlets and all online/apps in India.

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Where/How do I purchase a Best Compliments Card?

Best Compliments Card issuance is discontinued.

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Can I reload the card once the value on it has been used?

As per RBI guidelines, Gift Cards can be loaded only once.

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When does a Best Compliments Card expire?

The card is valid for a period of three years from the date of issue which is marked on the face of the card. This card will not be renewed thereafter.

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Does my Best Compliments Card need to be activated?

For Best Compliments Cards procured from branches, will be activated within 1 working day of its purchase (post receipt of clear funds by Bank), however for cards procured through Net Banking & Mobile banking, the recipient is required to call Bank’s customer care number 1860 266 2666 or 66006022 (Local Call Charges apply).

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How do I use the Best Compliments Card?

For online website/app purchases, Input the card details while making the payment online at any merchant website/app followed with the Card PIN which is sent as part of your Card kit, you will receive an OTP on your mobile number, enter that and you will be able to make a successful transaction.

On approval, the terminal will print out a charge-slip with details of your transaction. Check that the amount is correct, and sign the slip in the same manner as you sign on the reverse of your card. Make sure that you collect your card and your copy of the charge-slip as soon as you complete the transaction.

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Am I charged anything for making purchases through the Best Compliments Card?

No, there is no extra charge (surcharge) on payments made through your Best Compliments Card. However, at some merchant locations, such as petrol pumps, railway stations etc., a surcharge of 2.5% of the purchase amount will be applicable as per industry practice.

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Can my Best Compliments Card be used for online purchases?

Yes, the Best Compliments Card can be used for making online payments

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When does the Best Compliments Card expire?

The card is valid for a period of three years from the date of issue, which is also marked on the face of the card. This card will not be renewed thereafter.

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Can the Best Compliments Card be reused?

Yes. The value need not be exhausted all at once. You may utilize your card only for the amount you need to, as and when convenient. You can then continue to use your card till the total amount on the card has been spent or till the expiry of the card whichever is first.

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How do I check the balance remaining on my Best Compliments Card?

You can click on below mentioned link or can visit nearest Kotak Bank ATM to check your card balance.

https://kapps.kotak.com/OnlineApps/Kotak.Kgiftcard/login.aspx

You can click on below mentioned link or can visit nearest Kotak Bank ATM to check your card balance.

*Local call rates apply

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What happens if the amount of purchase is more than the balance remaining on my Best Compliments Card?

In such situation the transaction will be declined by the Bank on account of insufficient balance and you will be required to pay cash for the purchase.

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What if my Best Compliments Card is lost, stolen or damaged?

Report the loss/theft of your card immediately at any of our branches or call our 24-hour Customer Contact Centre and quote your Card reference number. Your card will be deactivated immediately to prevent misuse. - If there is any balance in card, you may have to visit branch to get funds credited back to source.

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What if my Best Compliments Card expires or is lost or damaged and balance remains?

Please visit branch along with your - card, incase card is damaged/expired funds will be credited back to source.

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Is there a customer service number I can call for balance enquiry or other general queries?

You may call our 24-hour Customer Contact Centre 1860 266 2666.

1860 266 6666 (Local Call Charges apply).

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Is there anything else I should keep in mind?

Please refer the below points:

Keep your PIN a secret to avoid misuse. Make sure that you never keep your card and PIN together.
Memorize your PIN and destroy the PIN mailer.
Change the PIN provided by us to one that is easier for you to remember at any of our ATMs. Avoid using simple combinations like 888888 or 123456 or your date of birth.
If you suspect that the security of your card has been breached, please contact our 24-hour Customer Contact Centre immediately.
Do not bend your card.
Do not leave your card near any electronic gadget. This can damage the magnetic strip on your card.
Avoid exposing your card to sunlight.

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Can I use the Best Compliments Card to withdraw cash?

No, the card can be used only for purchases made at the store or on merchant website/ Apps. It cannot be used to withdraw cash.

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Can I use the Best Compliments Card to load payment wallets?

No, the Best Compliments Card cannot be used for fund transfers into a payment wallet. Instead, you can directly make the payment for purchases made online or at the stores.

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