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Frequently Asked Questions

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What is a fuel credit card?

A fuel credit card is a credit card that is specifically designed to benefit customers when used at Fuel Pumps. These credit cards typically offer rewards and incentives for fuel purchases, such as Reward Points, Cashback, etc.

With a fuel credit card, you can use it to purchase petrol, diesel, etc. or other fuels at participating fuel stations. You can also use it for other spends like dining, groceries etc. depending on the features of the card.

How to get Indian oil credit card?

Customers can Click Here to apply for IndianOil Kotak Credit Card.

Is it a good option to apply for fuel credit card?

This depends on usage and preference. If you frequently fuel your vehicle, you should consider a fuel card that helps you earn rewards every time your refuel your vehicle. This card helps save money on a category where spends pertain to a significant amount.

Is it better to use a fuel credit card or a normal credit card?

Depends on your spending patterns on fuel specifically. A fuel credit card can be a choice if you frequently purchase fuel and helps you earn significant rewards or discounts. Fuel credit cards offer higher rewards or discounts for fuel purchases than regular credit cards.

How can I avail Joining Benefit against my IndianOil Kotak Credit Card?

Joining benefit is applicable only on realization of Joining Fee. IndianOil Kotak Credit cardholders need to perform one transaction of INR 500 or above within 30 days of card issuance to be eligible for welcome benefit of 1000 Reward points. The benefit will be credited within 15 days of completing the transaction.

What is XTRAREWARDS program/membership?

XTRAREWARDS Points is a loyalty program offered and managed by IndianOil. All the points that a customer will convert from Kotak Reward Points to XTRAREWARDS will be credited against this membership. Log on to XtraRewards.com to manage your XTRAREWARDS Points membership. For any further queries/issues regarding XTRAREWARDS Points please reach out to IndianOil helpline no. 1800 200 5611.

How can the Customer register under XTRAREWARDS program & is it necessary?

Customer will be prompted to register for XTRAREWARDS program when trying to convert Kotak Reward Points via Net & Mobile Banking. Upon successful registration, the cardholder will receive an SMS on the registered mobile number from IndianOil, with the confirmation of XTRAREWARDS Program account successfully been created along with an XTRAREWARDS Customer ID (XR CID).

In case the Cardholder does not receive any confirmation SMS within 7 business days of receiving the Credit Card, customer can connect with the IndainOil for resolution. On creation of Customer’s XR CID, customer can also install “IndianOil ONE” App from Android Play Store or IOS App store (Not mandatory) to help keep track of XRP Balance and Transactions. (Note: XR CID is created by IndianOil for the purpose of redemption of XTRAREWARDS Points) 

How can a Cardholder convert his Kotak Reward Points into IndianOil XTRAREWARDS points using Net Banking?

To convert Kotak Reward Points into IndianOil’s XTRAREWARDS points via Net Banking, please follow the below steps:

  • Login to your Net Banking portal
  • Navigate to the selection menu on left side of your screen & select Cards -> Credit Cards -> Rewards Redemption -> Convert to XtraRewards
  • Accept the Terms & Conditions to register youself for XTRAREWARDS membership.
  • For cardholders who have no prior relationship with IndianOil will be registered on XTRAREWARDS platform and an XTRAREWARDS ID will be generated.
  • If the cardholder is an existing IndianOil XTRAREWARDS membership holder, the same membership ID will be used to credit points if the mobile number residing with the Bank is same as with IndianOil.
  • The registration journey will change slightly for customer who already have an existing LPG connection with IndianOil. Cardholders will be displayed with KYC details residing with IndianOil on Bank’s Net Banking screen. If details are correct, cardholders can accept the same to proceed & XTRAREWARDS membership ID will be created. In case the cardholder is not accepting the details or a correction required against the KYC details displayed, the journey will end & the cardholder can reach IndianOil’s Toll-free number 18602662666.
  • Upon generation of membership ID, you will see the number of Kotak Reward Points available for conversion to XTRAREWARDS Points.
  • Enter the number of points you intend to convert in multiples of 300. The screen will show you how many XTRAREWARDS Points you will receive against the Kotak Reward Points upon conversion.
  • Accept the Terms & Conditions by selecting the checkbox & then submit your request.
  • Once your request has been successfully submitted, you will see a success screen & receive a confirmation SMS & Email. XTRAREWARDS Points can be managed via XtraRewards.com
  • You can also view past Points conversion on Net Banking portal. Login to Net Banking portal & navigate to the selection menu on left side of the screen & select Cards -> Credit Cards -> Rewards Redemption -> Convert to XtraRewards -> Conversion History.

How can a Cardholder convert his Kotak Reward Points into IndianOil XTRAREWARDS points using Mobile Banking?

To convert Kotak Reward Points into IndianOil’s XTRAREWARDS points via Mobile Banking, please follow the below steps:

  • Login to your Mobile Banking Application
  • Select Credit Cards under Cards -> Card Overview -> Authenticate with MPIN -> Select IndianOil Kotak Credit Card from the card stack -> Convert to XtraRewards.
  • Accept the Terms & Conditions to register you for XTRAREWARDS membership.
  • For cardholders who have no prior relationship with IndianOil will be registered on XTRAREWARDS platform and an XTRAREWARDS ID will be generated.
  • If the cardholder is an existing IndianOil XTRAREWARDS membership holder, the same membership ID will be used to credit points if the mobile number residing with the Bank is same as with IndianOil.
  • The registration journey will change slightly for customers who already have an existing LPG connection with IndianOil. Cardholders will be displayed with KYC details residing with IndianOil on Bank’s Mobile Banking Application. If details are correct, cardholders can accept the same to proceed & XTRAREWARDS membership ID will be created. In case the cardholder is not accepting the details or a correction required against the KYC details displayed, the journey will end & the cardholder can reach IndianOil’s Toll-free number 18602662666.
  • Upon generation of membership ID, you will see the number of Kotak Reward Points available for conversion to XTRAREWARDS Points.
  • Enter the number of points you wish to convert in multiples of 300 or drag the slider. The screen will show you how many XTRAREWARDS Points you will receive against the Kotak Reward Points upon conversion.
  • Accept the Terms & Conditions by selecting the checkbox & then submit your request.
  • Once your request has been successfully submitted, you will see a success screen & receive a confirmation SMS & Email. XTRAREWARDS Points can be managed via com.
  • You can also view past Points conversion on Mobile Banking App. Login to Mobile Banking app, Scroll down & select Credit Cards under Cards -> Card Overview -> Authenticate with MPIN -> Select IndianOil Kotak Credit Card from the card stack -> Convert to XtraRewards -> Conversion History.

How to redeem XTRAREWARDS Points on IndianOil fuel pumps?

IndianOil XTRAREWARDS points can be further used on IndianOil XTRAREWARDS Program participating Outlet pumps to make payments towards fuel charges. The IndianOil merchant will follow below steps to redeem your XTRAREWARDS Points-

  • Press # on the POS Machine
  • Select 'Instant Redeem'
  • Under Select Program > choose XTRAREWARDS
  • Click on 'OK' to enter Mobile Number for XTRAREWARDS
  • Click 'OK' and enter Mobile Number
  • Enter Redemption Amount
  • An OTP will sent to customer’s mobile number, upon authentication of the same, points will be debited

Can Cardholders make partial payments using XTRAREWARDS points on IndianOil pumps?

Yes, the Cardholder can make partial payments using XTRAREWARDS Points on IndianOil pumps. Post verifying that the IndianOil Retail outlet is a Participating Outlet, check with the Merchant on Payment option using XTRAREWARDS Points. If you are unable to pay your fuel bill entirely through XTRAREWARDS Points, then you can partially pay through XTRAREWARDS Points and partially through another mode of payment (Debit card, Credit Card etc.). 

Do Kotak Reward points or XTRAREWARDS Points expire?

Kotak Reward points have validity of 24 months from the date they have been earned while XTRAREWARDS Points do not expire.

Know more about Personal Accident Insurance feature offered on IndianOil Kotak Credit Card.

Personal Accident Insurance of INR 2,00,000 is a feature provided by NPCI (RUPAY). Follow the below links to know more about the eligibility, claim process, etc. -

https://www.npci.org.in/PDF/npci/rupay/2022/Annexure-A-Claims-Process-2022-23.pdf

https://www.npci.org.in/PDF/npci/rupay/2022/Annexure-B-Frequently-Asked-Questions-2022-23.pdf

https://www.npci.org.in/PDF/npci/rupay/2022/Annexure-D-Declaration-form-2022-23.pdf

All about Concierge feature offered on IndianOil Kotak Credit Card.

Concierge feature on IndainOil Kotak Card is provided by NPCI (RUPAY). Follow the below links to know more about availing the service - 

https://www.rupay.co.in/PDF/rupay/Concierge-Service-TC.pdf

What are the fees & charges applicable on IndianOil Kotak Bank Credit Card?

You can navigate to the cards fees & charges tab to view the fees and charges applicable. You will also find the same along with Terms & Conditions governing the card on our MITC page (https://www.kotak.com/en/personal-banking/cards/credit-cards/mitc-and-ca.html ).

What are the fuel related benefits a cardholder can avail on IndianOil Kotak Bank Credit Card?

  • Cardholder will save 4% back as Reward Points i.e. earn 24 points on every INR 150 spent, capped at 1200 Reward Points per statement cycle on IndianOil Fuel spends (1 Reward Point is equivalent to 25 paise)
  • Cardholder will also get the benefit of 1% Fuel Surcharge waiver on transactions between INR 100 to INR 5000 with maximum surcharge waiver of INR 100 per statement only at IndianOil outlets

What are the non-fuel related benefits a cardholder can avail on IndianOil Kotak Bank Credit Card?

  • 1000 Reward points as welcome benefit on spending INR 500 within 30 days of card issuance (Valid on cards where joining fee is applicable)
  • In addition to that, cardholder will also earn 2% back as Reward Points i.e. 12 points on every INR 150 spent, capped at 800 Reward Points per statement cycle on Grocery and Dining spends. Value of 1 Reward point is 25 paise (Please note 2% back on Dining & Groceries is valid only on select Merchant Category Codes - 5812, 5814, 5813, 5411, 5311, 5399, 5422, 5451, 5499 & 5441)
  • Cardholder will get 0.5% back as Reward Points i.e. 3 points on every INR 150 spent on all other categories

Are there any Annual charges on the IndianOil Kotak Bank Credit Card?

Cardholder will be charged with INR 449 as Joining fee & INR 449 as the Annual fee. Annual Fee will be waived off on spending INR 50,000 in the previous anniversary year.

How can a Cardholder redeem the Kotak Reward Points earned on transactions?

Cardholders can redeem the Kotak Reward Points earned on IndianOil Card using the below options-

  • Introductory Launch Offer (Limited period offer) – Customers can redeem their Kotak Reward Points against cashback. The cashback will be credited to the cardholder’s statement. This option can be availed by reaching out to bank’s toll-free number 18602662666.
  • Kotak Rewards- Kotak Reward Points can be redeemed on Kotak Rewards website across various categories like merchandise, e-vouchers of latest brands, movie vouchers, travel, mobile recharges, etc.
  • IndianOil’s XTRAREWARDS Points – Customer can convert their Kotak Reward Points to IndianOil’s XTRAREWARDS Points using Kotak’s Mobile Banking & Net Banking application. XTRAREWARDS Points can be further redeemed on IndianOil Fuel pumps. This redemption option will be enabled upon expiry of introductory launch offer.

Click here to know more about rewards redemption.

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Frequently Asked Questions

What is a fuel credit card?

A fuel credit card is a credit card that is specifically designed to benefit customers when used at Fuel Pumps. These credit cards typically offer rewards and incentives for fuel purchases, such as Reward Points, Cashback, etc.

With a fuel credit card, you can use it to purchase petrol, diesel, etc. or other fuels at participating fuel stations. You can also use it for other spends like dining, groceries etc. depending on the features of the card.

How to get Indian oil credit card?

Customers can Click Here to apply for IndianOil Kotak Credit Card.

Is it a good option to apply for fuel credit card?

This depends on usage and preference. If you frequently fuel your vehicle, you should consider a fuel card that helps you earn rewards every time your refuel your vehicle. This card helps save money on a category where spends pertain to a significant amount.

Is it better to use a fuel credit card or a normal credit card?

Depends on your spending patterns on fuel specifically. A fuel credit card can be a choice if you frequently purchase fuel and helps you earn significant rewards or discounts. Fuel credit cards offer higher rewards or discounts for fuel purchases than regular credit cards.

How can I avail Joining Benefit against my IndianOil Kotak Credit Card?

Joining benefit is applicable only on realization of Joining Fee. IndianOil Kotak Credit cardholders need to perform one transaction of INR 500 or above within 30 days of card issuance to be eligible for welcome benefit of 1000 Reward points. The benefit will be credited within 15 days of completing the transaction.