Depository Services

Basic details of DP:

Registration No - IN-DP-641-2021
Registered address of Head Office - 27BKC, C 27, G Block, Bandra Kurla Complex, Bandra (East), Mumbai 400054

NAMES AND CONTACT DETAILS OF KEY MANAGERIAL PERSONNEL(KMPs)

Name	Designation	Email ID & Customer care no
Mr. Uday Kotak	Managing Director & CEO	[email protected] 08069428500
Mr. Dipak Gupta	Joint Managing Director
Mr. Krishnan Venkat Subramanian	Whole-Time Director
Ms. Shanti Ekambaram	Whole Time Director
Mr. Jaimin Bhatt	Group CFO
Ms. Avan Doomasia	Company Secretary

DETAILS OF AUTHORISED PERSONS

Name	Designation	Contact	Email ID
Cletus Dsilva	Deputy Vice President	022-660 52654	[email protected]
Sumit Jayakar	Senior Vice President	022- 6605 2646	[email protected]
Sanjay Mehta	Senior Vice President	022 -660 52665	[email protected]
Vickram Valecha	Senior Vice President	02266056027	[email protected]
Pankaj Mishra	Vice President & Compliance officer	022-61660001/2	[email protected]

PROCEDURE FOR ACCOUNT OPENING

Client to approach the business team on E-mail ID - [email protected]
Relationship Manager (RM) will connect with the client to understand the requirements and explain the detailed features and fee structure for Custody DP services.
If the client wishes to go ahead with the Account opening, RM will introduce the client with Custody DPs onboarding team and share Due Diligence Questionnaire (DDQ) to understand the structure, background and other requirements of the client in detail
Client will have to provide filled DDQ, basis which list of documents for account opening will be shared by the Custody DPs onboarding team.
Documents shall be reviewed for their completeness and Custody DP Services will then be provided to the client subject to complete set of required documents as requested are provided to the Onboarding team to grant registration (incase of FPI’s) and account opening.

Steps to file a complaint

Please refer to the escalation matrix to register any grievance. The time for resolution of complaints is 7 working days. To check the status on the grievance you may write to the email ids provided below in the escalation matrix.

Escalation Matrix:

Details of	Contact Person	Address	Contact No.	Email Id
Customer care	Cletus Dsilva	IT Park, 02^nd Floor Zone 1, Malad East, Mumbai 400097	022-660 52654	[email protected]
Head of Customer care	Sanjay Mehta	IT Park, 02^nd Floor Zone 1, Malad East, Mumbai 400097	022 -660 52665	[email protected]
Compliance Officer	Pankaj Mishra	6^th Floor, Compliance Department, 27 BKC, G-Block, Bandra-Kurla Complex, Bandra (East), Mumbai-400 051	022-61660001/2	[email protected]
CEO	Uday Kotak	IT Park, 02^nd Floor Zone 1, Malad East, Mumbai 400097	022- 660 52641	[email protected]

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints or SEBI at https://scores.gov.in/scores/Welcome.html. Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.

After exhausting all the options for resolution of the grievance, if you are still not satisfied with the outcome, you may avail the services of a common “Online Dispute Resolution Portal (“ODR Portal”) established under the aegis of the stock exchanges and depositories. ODR Portal harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market. The ODR portal can be accessed at the link: https://smartodr.in/login

Note - The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in terms of any of the above or SCOREs guidelines as applicable or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced against the Market Participant).

Depository Services

Kotak Group Companies