Demat Account

Basic details of DP

i. Registration No - IN-DP-641-2021

ii. Registered address of Head Office - 27BKC, C 27, G Block, Bandra Kurla Complex, Bandra (East), Mumbai 400054

Name	Designation	Write to us & Customer Care No
Mr. Ashok Vaswani	Managing Director & CEO	Click here 022-61660002
Ms. Shanti Ekambaram	Deputy Managing Director
Ms. Avan Doomasia	Company Secretary

DETAILS OF AUTHORISED PERSONS

Name	Designation	Contact	Write to us
Mr. Kamlesh Vora	Senior Executive Vice President	022-62042120	Click here
Mr. Pankaj Mishra	Vice President & Compliance officer	022-61660001	Click here

Steps to file a complaint.

Please refer to the escalation matrix to register any grievances. To check the status on the grievance you may write to the email ids provided below in the escalation matrix.

Escalation Matrix:

Note : While raising query to the below contact numbers/ write to us links, kindly quote Demat account number (8 digit number).

Details of	Contact Person	Address	Contact No.	Write to us	Working Hours
Customer care	Mr. Prathamesh Balgi	Kotak Infinity, 4th floor, Zone IV, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097	022-62042110	Click here	Monday to Friday 10.00 AM-6.00 PM
Head of Customer care	Mr. Kamlesh Vora	Kotak Infinity, 4^th floor, Zone I, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097	022-62042120	Click here	Monday to Friday 10.00 AM-6.00 PM
Compliance Officer	Mr. Pankaj Mishra	6^th Floor, Compliance Department, 27 BKC, G-Block, Bandra-Kurla Complex, Bandra (East), Mumbai-400 051	022-61660001	Click here	Monday to Friday 9.30 AM-6.00PM
CEO	Mr. Ashok Vaswani	Kotak Mahindra Bank 27 BKC, 9^th Floor, Plot No. C 27, G Block, Bandra Kurla Complex, Bandra East, Mumbai 400051	022-61660002	Click here	Monday to Friday 9.30 AM-6.00 PM

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints or SEBI at https://scores.gov.in/scores/Welcome.html. Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.

After exhausting all the options for resolution of the grievance, if you are still not satisfied with the outcome, you may avail the services of a common “Online Dispute Resolution Portal (“ODR Portal”) established under the aegis of the stock exchanges and depositories. ODR Portal harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market. The ODR portal can be accessed at the link: https://smartodr.in/login

Note - The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in terms of the paragraph 11 above or SCOREs guidelines as applicable or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced against the Market Participant) or is against the Government of India / President of India or a State Government / Governor of a State.
It is clarified that Listed companies (and their registrars and transfer agents), specified intermediaries and regulated entities specified in Schedules A and B as well as institutional or corporate clients shall initiate claims or disputes in accordance with paragraph 3(a) and/or 3(b) of the Master Circular on ODR dated 28th December 2023 , as applicable, unless the matter is non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced) or is against the Government of India / President of India or a State Government / Governor of a State.