Depository Services

Basic details of DP:

  1. Registration No - IN-DP-641-2021
  2. Registered address of Head Office - 27BKC, C 27, G Block, Bandra Kurla Complex, Bandra (East), Mumbai 400054

NAMES AND CONTACT DETAILS OF KEY MANAGERIAL PERSONNEL(KMPs)

Name

Designation

Email ID & Customer care no

Mr. Uday Kotak

Managing Director & CEO

 

 

 

 

 

[email protected]

08069428500

Mr. Dipak Gupta

Joint Managing Director

Mr. Krishnan Venkat Subramanian

Whole-Time Director

Ms. Shanti Ekambaram

Whole Time Director

Mr. Jaimin Bhatt

Group CFO

Ms. Avan Doomasia

Company Secretary

DETAILS OF AUTHORISED PERSONS

Name

Designation

Contact

Email ID

Cletus Dsilva

Deputy Vice President

022-660 52654

[email protected]

Sumit Jayakar

Senior Vice President

022- 6605 2646

[email protected]

Sanjay Mehta

Senior Vice President

022 -660 52665

[email protected]

Vickram Valecha

Senior Vice President

02266056027

[email protected]

Pankaj Mishra

Vice President & Compliance officer

022-61660001/2

[email protected]


PROCEDURE FOR ACCOUNT OPENING

 

  • Client to approach the business team on E-mail ID - [email protected]
  • Relationship Manager (RM) will connect with the client to understand the requirements and explain the detailed features and fee structure for Custody DP services.
  • If the client wishes to go ahead with the Account opening, RM will introduce the client with Custody DPs onboarding team and share Due Diligence Questionnaire (DDQ) to understand the structure, background and other requirements of the client in detail
  • Client will have to provide filled DDQ, basis which list of documents for account opening will be shared by the Custody DPs onboarding team.
  • Documents shall be reviewed for their completeness and Custody DP Services will then be provided to the client subject to complete set of required documents as requested are provided to the Onboarding team to grant registration (incase of FPI’s) and account opening.


Steps to file a complaint


Please refer to the escalation matrix to register any grievance. The time for resolution of complaints is 7 working days.   To check the status on the grievance you may write to the email ids provided below in the escalation matrix.


Escalation Matrix:

Details of

Contact Person

Address

Contact No.

Email Id

Customer care

Cletus Dsilva

IT Park, 02nd Floor Zone 1,
Malad East, Mumbai 400097

022-660 52654

[email protected]

Head of Customer care

Sanjay Mehta

IT Park, 02nd Floor Zone 1,
Malad East, Mumbai 400097

022 -660 52665

[email protected]

Compliance Officer

Pankaj Mishra

6th Floor, Compliance Department,
27 BKC, G-Block, Bandra-Kurla Complex,
Bandra (East), Mumbai-400 051

022-61660001/2

[email protected]

CEO

Uday Kotak

IT Park, 02nd Floor Zone 1, Malad East, Mumbai 400097

022- 660 52641

[email protected]


In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints or SEBI at https://scores.gov.in/scores/Welcome.html. Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.

After exhausting all the options for resolution of the grievance, if you are still not satisfied with the outcome, you may avail the services of a common “Online Dispute Resolution Portal (“ODR Portal”) established under the aegis of the stock exchanges and depositories. ODR Portal harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market. The ODR portal can be accessed at the link: https://smartodr.in/login

Note - The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in terms of any of the above or SCOREs guidelines as applicable or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced against the Market Participant).