Demat Account

Basic details of DP

i. Registration No - IN-DP-641-2021

ii. Registered address of Head Office - 27BKC, C 27, G Block, Bandra Kurla Complex, Bandra (East), Mumbai 400054

NAMES AND CONTACT DETAILS OF KEY MANAGERIAL PERSONNEL (KMPs)

Name	Designation	Email ID & Customer Care No
Mr. Uday Kotak	Managing Director & CEO	[email protected] 08069428500
Mr. Dipak Gupta	Joint Managing Director
Mr. Krishnan Venkat Subramanian	Whole-Time Director
Ms. Shanti Ekambaram	Whole-Time Director
Mr. Jaimin Bhatt	Group CFO
Ms. Avan Doomasia	Company Secretary

DETAILS OF AUTHORISED PERSONS

Name	Designation	Contact	Email ID
Kamlesh Vora	Senior Executive Vice President	08069428600	[email protected]
Pankaj Mishra	Vice President & Compliance officer	022-61660001/2	[email protected]

Steps to file a complaint.

Please refer to the escalation matrix to register any grievances. To check the status on the grievance you may write to the email ids provided below in the escalation matrix.

Escalation Matrix:

Details of	Contact Person	Address	Contact No.	Email Id	Working Hours
Customer care	Mrs. M. Raju	Kotak Infinity, 4th floor, Zone IV, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097	08069428500	[email protected]	Monday to Friday 10.00 AM-6.00 PM
Head of Customer care	Mr. Kamlesh Vora	Kotak Infinity, 4^th floor, Zone I, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097	08069428600	[email protected]	Monday to Friday 10.00 AM-6.00 PM
Compliance Officer	Pankaj Mishra	6^th Floor, Compliance Department, 27 BKC, G-Block, Bandra-Kurla Complex, Bandra (East), Mumbai-400 051	022-61660001/2	[email protected]	Monday to Friday 9.30 AM-6.00PM
CEO	Uday Kotak	Kotak Infinity, 4^th floor, Zone I, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097	080-69428500	[email protected]	Monday to Friday 9.30 AM-6.00PM

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints or SEBI at https://scores.gov.in/scores/Welcome.html. Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.

After exhausting all the options for resolution of the grievance, if you are still not satisfied with the outcome, you may avail the services of a common “Online Dispute Resolution Portal (“ODR Portal”) established under the aegis of the stock exchanges and depositories. ODR Portal harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market. The ODR portal can be accessed at the link: https://smartodr.in/login

Note - The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in terms of any of the above or SCOREs guidelines as applicable or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law (including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced against the Market Participant).