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811 Cares

We are happy to introduce 811 Cares, a seamless and quick WhatsApp banking service for our customers! Now, find answers to your questions in English or Hinglish. Aapki mushkilon ka hal hai humare paas!

Here’s how you can get started with your WhatsApp Banking journey!

Why should you avail Banking Service for Kotak 811 through WhatsApp ?

At Kotak 811, we value your convenience above all. Our aim is to provide our customers with quick resolution to their problems through a platform that is accessible to all.

Here’s why you should avail our WhatsApp Banking service:

  • We are at your service 24x7. You can text us anytime and we will help you out
  • You can text us in Hinglish or English
  • You can get answers to your account related questions at one place
  • We will give you a solution in just a few seconds through our Chatbot
  • Our WhatsApp account is completely secure and we don’t ask for any sensitive data from our customers

How can you avail Kotak 811 WhatsApp Service?

To get started with 811 Cares WhatsApp Banking:

  • Save our number 7710811811 on your phone
  • Go on WhatsApp and send a “Hi” on the number above to activate the service
  • All that’s left to do is for you to ask your questions

You can either type the question in English (Ex: “How to login the App?”) or you can  type the question in Hinglish (Ex: “Mein App par kaise login karun?”)

What are the services that I can avail through “811 Cares”?

There are a gamut of services you can opt for through the Kotak 811 WhatsApp banking platform.

Here are a few services you can get answers for:

  • Account Transaction history
  • Account Balance
  • Reset MPIN
  • Transaction
  • Upgrade
  • Kotak 811 variants
  • UPI
  • Virtual Debit Card
  • Account Details
  • Average Monthly Balance
  • App issues
  • BillPay
  • Block/Freeze related
  • Credit Card
  • Cash Deposit
  • Change in Details
  • Charges
  • Cheque Book
  • CRN
  • Debit Card
  • Fixed Deposit
  • FKYC
  • Funding


The Whatsapp Chatbot is a support platform that will help you answer all your queries and  provide you with the right links to navigate to the relevant screen on the Kotak – 811 & Mobile Banking App.