• You will receive your welcome kit 1 within 3 working days and Welcome Kit 2 within 30 working days after your loan disbursement.
  • Welcome Kit 1 will have – Welcome Letter, Authorized Cash flows, Repayment Schedule and BCSBI Code
  • Welcome Kit 2 will Have Loan agreement and Sanction Letter

If in case you have not received your Welcome Kit or need a duplicate Welcome Kit, you can request via below channels,

Option 1:

Option 2:

  • Call our Customer Contact Centre on 18602662666 (Local call rates apply) between 9:00 am to 6:00 pm from Mon to Fri excluding holidays.

Turn Around Time (TAT) for issuance of a duplicate Welcome Kit is 3 working Days

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