Waiver of Fees/Charges

  • Please note that all charges are as per the General Schedule of Features & Charges (GSFC) Click here to know the GSFC.
  • Kindly note that submitting a query does not mean the charges will be reversed. Waivers, if any, will be basis internal policies
  • Request you to please attach supporting documents if any, by using the Upload file option before submitting your query
  • Turn Around Time (TAT) for Waiver of Fees/Charges is 3 working Days after all details and supporting documents if any, are completely & correctly submitted.
  • To place a request online for Fees/Charges waivers,  you can,
    • Click here to submit your query (recommended)
    • Login to Net Banking. After logging in, Click on the "Instalment Loans" Tab.

Do not have Net Banking password?

  • Net Banking: Generate your password online by inputting your Customer Relationship Number (CRN). Click here.

Do not know your CRN?

Send a SMS from your registered mobile number with the bank on "9971056767 or 5676788" and just mention "CRN". Your CRN will be sent to you instantly

You can also call our Customer Contact Centre on 18602662666 (Local call rates apply) between 9:00 am to 6:00 pm from Mon to Fri excluding holidays

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