You can report incorrect deduction through the FASTag Customer Portal, log in to the Kotak FASTag portal https://fastag.kotak.com/ > Go to Complaint Tab > Select Transaction Related Complaint.
Disputed amount of up to Rs.1,000 will be refunded back within 2 working days. Also a refund request will be raised, in case the amount is claimed by the acquiring bank later. In such a scenario the amount will be debited again from your wallet.
Email us on [email protected] with the dispute details along with the RC copy (should be clearly legible) of your vehicle, vehicle image or any supporting document for dispute.
1) refund request should be raised within 35 days from the date of transaction, the dispute need to be raised with the necessary documents (Clearly visible scan copy of RC and Vehicle image). The refund request settlement timeline is 20 days.
2) If the refund request is raised after 35 days from the day of transaction, the dispute will be raised in good faith basis.