Do not worry! If transaction has failed or is unsuccessful or timed out, the disputed amount will be auto refunded to the origin account within 2- 3 working days. If amount is not refunded, please report it to [email protected] enclosing the information:
You can register the complaint by visiting Kotak FASTag Portal https://fastag.kotak.com >>
Click On Complaint >> New complaint >> General Complaint >> Complaint >> Amount is Debited but recharge has not happened. Mention the above transaction details in the complaint description.