My FASTag recharge got failed, but amount got deducted from my wallet, what to do?

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Do not worry! If transaction has failed or is unsuccessful or timed out, the disputed amount will be auto refunded to the origin account within 2- 3 working days. If amount is not refunded, please report it to [email protected] enclosing the information:

Mobile Number
Recharge Amount
Date of Transaction
Bank Name
Account Number
Transaction Reference Number (UTR, RRN, UPI Txn Ref no.)
Mode Of Transaction (Customer Portal – CC/DC/UPI/NB, Phone pay, Gpay).

OR

You can register the complaint by visiting Kotak FASTag Portal https://fastag.kotak.com >>

Click On Complaint >> New complaint >> General Complaint >> Complaint >> Amount is Debited but recharge has not happened. Mention the above transaction details in the complaint description.

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