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You can upgrade your FASTag wallet to Full KYC using either of the following processes:
Online Process:
1) To upgrade your KYC digitally, request the link by calling on 1860 2666 888 (local call charges applicable).
2) The link will be sent to your registered mobile number via SMS.
3) Simply follow the steps displayed during the process to update your KYC in FASTag wallet.
4) PAN, Aadhaar and a blank page with pen to be kept handy.
Offline / Branch Process:
1) Visit any nearby branch with your PAN, identification document, address proof and passport size photograph. To locate a Branch near you, visit - https://www.kotak.com/en/reach-us.html
2) Ask for Customer Relationship Form (CRF) from the branch staff.
3) Submit the duly filled CRF with the documents.
4) Branch will verify the form and process it further.
5) You will receive an Email and SMS on the successful updation of KYC within 4 working days.
Note:
1) Post successful upgradation in Full KYC, you can maintain balance of INR 200000 per month in your FASTag wallet.
2) The above mentioned process is applicable for individual customers only.
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