Don't worry if you are unable to do a Video KYC. You have two more ways to complete your Full KYC.
Using the Kotak811 Mobile Banking App, you can book an appointment with an Kotak811 officer or visit your nearest Kotak Mahindra branch to complete Full KYC.
To book an appointment via the app,
1. Visit the Kotak811 section on the Kotak811 Mobile Banking App
2. Click on 'Verify your a/c'
3. Click on 'Book appointment'
A customer support executive will call you to confirm the time and your address before the visit.
Alternatively, you may visit the nearest Kotak Mahindra branch. To locate a Kotak branch near you, Click here