How to Use Kotak Bank's Chatbot to Apply for Personal Loan | Kotak Mahindra Bank - Personal Loan Stories
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20 JUNE, 2022

Technology has made everything automatic and brought services at our fingertips. You can apply for services online and even pay through them. However, often the websites and apps are not equipped to provide you details and satisfactory answers to your queries. Especially when you are availing loans online, it becomes imperative for you to have maximum details and information about it. While you can visit the bank and have a toll-free number to gather details, often those are insufficient. You need something that can answer all your queries instantly and explain your concepts as a friend does. Enter chatbot, which has made asking questions and getting the right answers easier. Did you know that Kotak’s chatbot can also help you apply for a personal loan instantly? Confused? Continue reading.

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Here is a brief guide on Kotak’s chatbot.


What is a chatbot?


A chatbot is a computer program that is designed to stimulate conversation with humans. It helps customers with their needs and queries and directs them to the right and relevant place. You can talk with a chatbot through the lender’s website or mobile app.


Kotak’s chatbot is called Keya, and it works as your own virtual assistant. It is available 24x7 and can answer questions related to financial products like debit and credit cards, savings and current accounts, fixed deposits, investment funds, loans, bill payments, etc. You can initiate a conversation with it and directly ask a question. The more you speak to it, the more it will gather your information and doubts in its memory. If it is unable to answer any questions, it can also connect you to a bank official who can provide satisfactory answers. When you post a question, it would give a list of related questions and answer instantly.


Features and benefits of a chatbot

  • It provides a better banking experience
  • It is more skilled and prompter than human executives
  • It gives you personalised attention and responses, helping you make decisions effectively


Where can you find Keya?

  • On the right side of the Kotak website as an icon with a female animation
  • In your net banking account after you log in
  • In your Kotak mobile banking app


How can Keya help you apply for a personal loan instantly?

When you chat with Keya to get a personal loan, you need to provide your name, date of birth, your city of residence, your employment status, your income and any existing EMI for the virtual assistant to calculate your eligibility. Within seconds, the chatbot will display the amount you will be eligible for, the monthly EMI amount, and the tenure of your loan. You can also change the loan amount or the tenure after you agree to get an In-Principal Offer Letter, for which you would have to share a few additional details.

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Keya can do unlimited functions. It can provide you with relevant answers to your doubts, assist you in making payments and direct you to the concerned executive and bank official. However, probably the best feature of Kotak’s chatbot is its application assistance. Keya can help you find answers to your queries related to a personal loan, like eligibility and personal loan documents. It can also guide you to use an EMI calculator and help you find the right tenure for you.

Keya, Kotak’s AI-powered virtual assistant, can redefine the banking experience for you and make applying for a personal loan much easier. It is a smart, quick and valuable tool that can solve your queries in seconds. So, wait no more, start a conversation with Keya and get your personal loan today!

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Disclaimer: This Article is for information purposes only. The views expressed in this Article do not necessarily constitute the views of Kotak Mahindra Bank Ltd. (“Bank”) or its employees. The Bank makes no warranty of any kind with respect to the completeness or accuracy of the material and articles contained in this Article. The information contained in this Article is sourced from empaneled external experts for the benefit of the customers and it does not constitute legal advice from the Bank. The Bank, its directors, employees and the contributors shall not be responsible or liable for any damage or loss resulting from or arising due to reliance on or use of any information contained herein. Tax laws are subject to amendment from time to time. The above information is for general understanding and reference. This is not legal advice or tax advice, and users are advised to consult their tax advisors before making any decision or taking any action.