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Frequently Asked Questions

How do I check whether my Kotak Debit Card is enabled for International payments?

You can check your International enabled status as below:

  • Login to Mobile Banking App
  • Under ‘Cards’ section, select ‘Debit Cards’
  • Choose ‘Activate/Deactivate’ Debit Card
  • The ‘International Usage’ should be On and Green

If your card is not ON, you can enable it by switching it ‘On’ and Submit & Confirm.

Alternatively, you can also Type DCENB (space) Last 4 digits of your Debit Card and send it to 9971056767

You International usage will be activated instantly.

Will I be charged for enabling the International usage?

No.

However, currency conversion charges and ATM withdrawal charges will be levied wherever applicable.

Please click here for detailed charges. 

I forgot to enable my International usage before travelling abroad. Can I do it now?

Yes, you can. Just follow the instructions given in the ‘How to enable’ tab to enable your Kotak Debit Card for International payments.