Frequently Asked Questions

Why am I getting an error message when I try to use the service?

You will get an error message under the following scenarios:

 

  • If you call from any number other than the mobile number registered with the Bank
  • If you do not have a valid Current or Savings Account linked to your CRN. If you have more than 10 accounts linked to your CRN. You can view the balance using Net Banking, Mobile Banking, SMS Banking or by calling the Customer Contact Centre on 1860 266 2666.

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Can I use this service if I am outside India?

This service is available on domestic mobile numbers only.

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What are the key components of DigiLocker?

Each resident's DigiLocker account has the following sections:

 

  • Dashboard - This section is the first page you see when you login and shows a summary of all your documents.
  • Issued Documents - This section shows the URIs (links) of the documents or certificates issued to you by the Govt. department or other agencies participating in DigiLocker.
  • Uploaded Documents - This section shows all the documents which are uploaded by you. You can update the document type, eSign and share these uploaded documents.
  • Shared Documents - This sections shows the list of documents which you share with others (via email).
  • Activity - This section is a log of the activities you performed in you DigiLocker account. The log included the details about the activities such as file upload, download, eSign etc.
  • Issuers - This section lists the departments and agencies that are registered on DigiLocker as Issuers. If these departments have issued any document/certificate to you, it will appear in the form of a URI (link) in your Issued Documents section.

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What are the benefits of DigiLocker?

DigiLocker is aimed at the concept of paperless governance. It offers the following benefits:

 

  • Citizens can access their digital documents anytime, anywhere and share it online. This is convenient and time saving.
  • It reduces the administrative overhead of Government departments by minimizing the use of paper.
  • Digital Locker makes it easier to validate the authenticity of documents as they are issued directly by the registered issuers.
  • Self uploaded documents can be eSigned which is similar to the process of self-attestation.

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Does Kotak Mahindra Bank have access to my documents:

Kotak Mahindra Bank does not have access to customer's documents. We are only providing customers a single sign-on access to their DigiLocker account.

The documents are stored with DigiLocker only which is secured by the Govt of India

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