For grievances regarding ATM Services

In case you have any queries/complaints regarding ATM transactions such as non/short dispense of cash, card capture, etc. :-

Kotak Mahindra Bank Customers

Please feel free to reach us through any one of the following means:

  • You may call our 24x7 Customer Contact Centre on 1860 266 2666 and register your complaint. Click here (if Toll Free services are not supported by your service provider).
  • You may email us and register your complaint.
  • You may write a letter to us at Kotak Mahindra Bank Ltd. P.O. Box: 16344, Mumbai - 400013.
  • You may visit any of our bank branches to register your query/complaint.
Non Kotak Mahindra Bank Customers
  • Please contact your card issuing bank.

Please click here to download the ATM grievance form.

General Guidelines:

Please mention the ATM ID in your complaint submitted to your Bank. ATM ID is printed on your transaction slip and is also displayed in the ATM area.


Grievance Redressal