Frequently Asked Questions

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When can I foreclose the Personal loan? What is the procedure for full prepayment?

Following are the procedures:

  • We do not allow prepayments for a period of 12 months from the date of your first EMI. 30 days foreclosure intimation period is mandatory.
  • You need to inform us in writing or via email about your request for full prepayment.
  • Once your intimation period is complete, the foreclosure statement of your loan will be issued to you from our end.
  • You need to submit this full prepayment cheque at our branch at least 7 working days before your next EMI date.
  • You can make the foreclosure payment either via DD/cheque/cash, cheque or DD in favor of "Kotak Mahindra Bank " after the intimation period is over.
  • Once your foreclosure cheque is cleared your loan closure will happen in the banks records.
  • We will send the No Objection Certificate (NOC) and the balance Post Dated Cheques (if any) to your correspondence address within 15 working days post termination of your loan account.
  • After the 12 + 1 month intimation period, the foreclosure charges applicable would be 5% + service tax on principal outstanding.

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What is the procedure for part prepayment?

We do not offer a part prepayment facility on your personal loan account.

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Is it possible to change my Installment date? Are there any charges applicable?

Yes, it is possible to change the Installment date. The dates available are 5th and 10th.

Changing of EMI date will attract rescheduling charges and PDC Swap charges* per instance plus applicable service tax. You would need to provide a written request mentioning the reason for the EMI date change and send the rescheduling charges to us 7 working days pre/7 working days post the EMI date.

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When can I swap my PDC's and what are the charges?

PDC's need to be swapped at least 7 working days pre/7 working days post the Installment date.

 Charges* applicable would be Rs.500/- per instance plus applicable service tax.

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What do I need to do, in case I want to opt for an ECS mode for making my Installment payments instead of PDC?

You need to do the followings:

  • You would need to sign an ECS Mandate form.
  • One security cheque to be drawn in favor of 'Kotak Mahindra Bank'. This cheque needs to be undated and blank, and at the bottom, it needs to mention 'Not more than the loan amount'.
  • Six security cheques to be drawn in favor of 'Kotak Mahindra Bank '.This cheque needs to be undated and blank, and at the bottom, it needs to mention 'Not more than three times the EMI amount'

  • PDC swap charges* will be applicable at Rs. 500/- per instance plus applicable service tax.

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How can I get my Statement of Account?

You can download your statement of account for free.

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How can I get my new address updated on my Personal loan?

Please follow the below procedure:

 

  • You would need to send a written request letter to our customer care department informing the change in correspondence address.
  • You would need to enclose the photocopy proof of your new address. For example: An electricity bill/passport copy/ration card etc.
  • The new address will be updated in the bank's records within 2 working days, post submission of the above mentioned documents.

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How can I get my Repayment Schedule?

Please follow the below procedure:

 

  • You can download your Repayment Schedule for Free.
  • Should you need the Bank to send you a copy, you can place a request via phone or an email or letter or walk in to any fof our customer care branches.
  • The Repayment Schedule will be sent to you within two working days at your correspondence address.

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How can I reschedule or postpone my EMI?

Rescheduling or postponement of EMI is not possible on your personal loan account.

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When will I receive No Objection Certificate?

Please follow the below procedure:

 

  • In case your Loan has matured, you need to send us a request for NOC via letter/email. NOC will be issued to you 15 working days post termination of the loan in our system (provided there is no penal outstanding).
  • In case if your loan is foreclosed, NOC will be issued to you 15 working days post termination of the loan in our system (provided there is no penal outstanding).
  • In case you have availed Top Up Loan, NOC on the old loan which is being foreclosed will be issued to you 15 working days post termination of the loan in our system (provided there is no penal outstanding).

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I want to know the break up and calculation of the Personal loan amount cheque given to me.

You can place a request via phone, email, letter, or walk in to any of our branches.The Personal loan interpretation will be couriered to you at your correspondence address within 4 working days.

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