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JioPay is a mobile based payment application available only on Jio Phones that you can use for payments at any contactless merchant terminal. Customer can enroll Kotak VISA Credit/Debit Cards on Jio Phone to make transactions.
JioPay uses Near Field Communications (NFC) technology to make contactless payments using the cards enrolled in the application. Kotak VISA Debit/Credit Card can be selected at the time of payment and user can tap the backside of the Jio Phone on NFC enabled terminal to complete the payment.
No. Currently JioPay is only supported for transactions with merchants/customers in India.
JioPay provides a convenient way of making payments without the hassle of maintaining multiple plastic cards.
Visit Jio Store on Jio Phone and update Jio Pay app. If Jio Phone software is not updated, then customer first needs to update to the latest software from Jio Phone settings >device>software update. Once latest software is updated on Jio Phone, customer can launch JioPay and start transacting.
Yes. You need an active Jio SIM with mobile data to use JioPay. Currently, JioPay is only available on Jio Phones.
For first time login, customer must have active Jio SIM card on JioPhone, and after successful login JioPay can work on Wi-Fi or HotSpot.
Ensure to have a working Jio SIM in your Jio Phone and mobile data is turned on
Check whether you have an active Internet connection with a Jio SIM and then re-launch JioPay. If the issue persists, please contact Jio customer care.
To reset or delete JioPay account,
Yes. After a factory reset all your cards would be deleted from the devices, you will have to link your cards again.
No. Your JioPay account is linked to your device and SIM. You will have to link your cards again in your new JioPhone.
No. Your JioPay account is linked to your device and SIM. If you change your SIM, you will have to delete the existing account on your JioPhone and link your cards again.
JioPay PIN is a secure 4-digit PIN which provides an additional layer of security for your cards/ transactions and other activities within the JioPay app. PIN is required, at the time of making a payment using JioPay. Also, to view transaction history for any particular card, you need to enter JioPay PIN.
The JioPay PIN is set when you add your first card to JioPay. This PIN will be used to verify your card during all transactions and for validating your card.
To change your JioPay PIN:
In this case, you will have to select the 'Reset JioPay' option under Settings. Your JioPay app will be reset and you will have to add your cards again.
In this case, you will have to select the 'Reset JioPay' option under Settings. Your JioPay app will be reset and you will have to add your cards again.
Do not reveal your JioPay PIN to any other person. It should be strictly confidential to you.
To add Kotak Bank credit/debit cards,
Your Kotak VISA Debit/Credit card will get activated once you see the successful message on your Jio Phone screen on adding your card.
No. JioPay does not store any of your Kotak VISA Debit/Credit card details on its servers or your devices. JioPay only stores the token which acts as a proxy for your actual card which can be used only after entering the secure JioPay PIN.
You will receive a success screen on adding your Kotak VISA Debit/Credit card. The card shall also be visible on your JioPay Accounts section screen.
Yes. You can link an existing card if it is supported in JioPay.
If linking your card has failed completely, please re-enter your details to link your card. If your card is partly linked, it shall appear on the home screen. Please click on it to complete the verification or delete the card and try linking it again. If the issue persists, please contact our customer care.
Your bank may provide verification through OTP/Email. JioPay currently supports both options - SMS & e-mail if available.
Please retry using a different OTP option. If this fails, please delete your card and try adding it again. If the issue persists, please contact our customer care.
Please delete your unverified card and try adding it again. Same as above
The last paid card will automatically get selected when you long press the ₹ button on the phone for making the payment.
To delete the card,
Yes. The same card can be added on different JioPay accounts.
Yes. These Terms & Conditions are provided by your bank. You need to accept them to link your card.
Yes. You can continue to use your plastic card.
To make a contactless transaction at a merchant POS terminal or any other contactless device, check if it supports contactless payment. To make a payment,
Please note that Tap & Pay feature is applicable for transactions up to Rs. 2,000. For transactions above Rs.2,000 enter your Kotak Debit/Credit Card PIN on the payment machine.
Please check whether NFC is enabled on your phone and retry the transaction. If this issue persists, please check with the merchant or contact your bank.
On successful transaction, you should receive a SMS message from the bank indicating debit of your card. You can also view this transaction in the transaction history on the app.
Yes. You can view the last 10 transactions for every card. You would need to enter your JioPay PIN viewing the transactions.
