Help Center
Locate us
Google Pay
Popular Products
Show More
Quick Help
Show More
Frequently Asked Questions
Show More
Google Pay is secure and easy-to-use mobile payment service which can be used to make purchases and payments nearly everywhere.
All devices with Android 5.0 (Lollipop) or higher are compatible to use Google Pay App for making merchant payments via Debit/Credit Cards. Currently, Apple Phones do not support adding Debit or Credit Card to Google Pay app.
Google Pay App is available on Google Play Store and App Store.
To Add Kotak Debit/Credit Card, open Google Pay App and follow below steps:
Important:
In case you don’t want to register your card for any of the above transaction type listed above, you can always call Kotak customer care number to opt-out/deregister a particular transaction type, before/after adding the card.
To remove Kotak Card from GPay App, follow below steps:
Please note:
Removing your Card from Google Pay will automatically disable all forms of tokenized card payments.
You can also call Kotak Bank to de-register your card on a per use case basis post card addition
Kotak Visa Credit and Kotak Visa Debit Cards can be registered on Google Pay.
You can use a Kotak Credit or Debit card added in Google Pay for the following types of transactions:
Google Pay uses a process called “Tokenization” to replace card details. Tokenization is a method of replacing sensitive payment Card information (Card Number, Expiry Date, CVV etc.)
Google Pay does not store any of your sensitive card information like Full Card number, CVV, Expiry date either on the device or on the server.
Yes, if you change your phone then all your Kotak Debit/Credit cards would have to be added again as Cards are device specific.
No. Formatting or resetting your device will remove all payment Cards registered on your device.
Turn on your phone screen, and then unlock your phone and the Gpay App.
The Permissible limit for Tap & Pay transactions in India is INR 5000. You can use Google Pay to transact only up to INR 5000 at merchant terminals. Your card PIN will not be required for these transactions.
Yes. You can absolutely enjoy the contactless experience in Google Pay, even if your physical card is not contactless. All you need to do is have an NFC enabled phone and turn on NFC in settings and add your card to Google Pay
SMS OTP is used as AFA for online and Bharat QR transactions. SMS OTP will be sent to the registered mobile number associated with the card being used. This is mandatorily required for all online and Bharat QR transactions irrespective of the order amount.
Toll free number for Google Pay here: 1-800-419-0157.
Other contact details for Google Pay are here.
Google Pay requires an active internet connection for Card registration and activation. Google Pay also requires an active internet connection for performing in-app (ecommerce) and Scan & pay transactions. However, an active internet connection is not required to do Tap & Pay for in-store card purchases, if you already have an added Kotak Debit/Credit card.
Yes, you can register the same Kotak Debit/Credit Card in multiple devices. Please note that even if you register your Kotak Debit/Credit Card on more than one device, any SMS communications about your Google Pay account will still be sent only to the registered mobile phone number with Kotak Card.
This means that your Kotak Debit/Credit card is unsupported for the payment you are trying to make. Please note Cards are not supported for P2P payments meaning you can only pay merchants/businesses using Kotak Debit/Credit Cards added on GooglePay. Paying to friends/family is not supported using cards. You can always use UPI on Google Pay for the same.
You will not be able to add your card to Google Pay if your card is suspended or expired. If your added card on Google Pay gets suspended or expired then they do not show up in the payment methods screen on Google Pay
No, if your physical card is blocked, then your tokenized card on Google Pay will not work.
For online and Bharat QR transactions:
Your Tap & Pay transactions will not be visible in the Google Pay app and you can view them in the cards section on Kotak Bank Net banking or Mobile Banking portal.
No, there is no issue. The Card displayed in Google Pay may differ slightly with the physical Kotak Debit/Credit Card. The key points to look for Kotak bank logo and Visa logo and the last four digits of the physical Card.
Please contact Kotak bank’s 24X7 helpline 1860 266 2666.
Please contact Kotak bank’s 24X7 helpline 1860 266 2666.