811 KEYA


We are delighted to introduce you to Kotak Mahindra Bank’s chatbot, Keya-your very own virtual assistant!

 Now, you can ask Keya questions on these topics and get your queries resolved instantly.

  • Documents required to open Kotak 811 account
  • 811 Account related questions
  • 811 Full KYC process
  • CRN related questions
  • MPIN related questions
  • Charges for 811
  • Virtual Debit Card related questions
  • Physical Debit Card related questions
  • How to fund your 811 account


So, go ahead and get your queries solved .

Here are a few examples of questions that you can ask Keya:

  • How can I book an appointment for Full KYC?
  • What is Virtual debit card?
  • How to set MPIN?
  • How to transfer money to Kotak 811 account?

Where can you find Keya?

  • On the Kotak website at www.kotak.com
  • After logging in to Net Banking
  • After logging in to Kotak Mobile Banking App

How does Keya work?

Keya is powered by Artificial Intelligence to answer your banking queries. The more you talk, the more it learns. Keya is always improving and learning. When there are questions that it can’t answer immediately, Keya learns and updates itself  to serve you better.

So, what are you waiting for? Get all questions  about your 811 online savings account answered instantly on Keya.  





Frequently Asked Questions

Can I hold my account jointly with another applicant?

Unfortunately, the Kotak 811 account is intended for a single user only, and cannot be held jointly.

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I got disconnected from the Kotak Mobile Banking App. How can I continue my application?

Don’t worry; we regularly back up all the information that you’ve entered. Please reopen the app, and you will be able to continue from where you left off.

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Can I save my application and continue it later

Yes, of course! All the information you’ve entered is regularly backed up to our servers. You may leave the app or close it at any point. When you return, you can resume from where you left off.

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Is my information secure?

The security of your personal information and your online banking transactions is of utmost importance to us. We maintain strict security standards to prevent unauthorized access to your information.

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How do I start using the Mobile Banking App once my account is activated?

Once your account is active, you can log in to the Mobile Banking App by entering your CRN and the MPIN that you chose during the account opening process.

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