When the Transaction is in Pending state (P2P/P2M), you can raise a complaint, using “Raise a Complaint” feature provided on the Transaction details page (or you can raise a complaint via “Raise Complaint” feature located in Payments Homepage.
Also, if a P2M transaction is successful and you have not received the goods/services from the merchant, you can raise a complaint in a similar manner.
You can raise a complaint, using “Raise a Complaint” feature provided in the Transaction details page, which can be accessed from Transaction History.
In case the transaction status shows as “Failed,” the amount would be transferred back to your account immediately. If you have not received the refund within 1 day [in case of P2P (person to person) transaction)] or 5 days [in case of P2M (person to merchant) transaction], you may contact our customer support.