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Death steals away the living, but it also steals from the ones that it leaves behind. Coping with the loss of a loved one is difficult and we at Kotak cannot claim to ease away all the pain of your grieving process, but we can and will do our best to ease some of the processes related to this unfortunate event.
With that aim, we have compiled this guide to help you, the next of kin, to understand the processes related to claims, the documents that you would need, and the expected turnaround time for the process to be complete.
Here are a few preliminary things to consider…
What one should do if the required documents are not available with the next of kin?
In such cases, please get in touch with the home branch of the deceased depositor. Our branch personnel will guide you about possible alternatives. However, please note that some documents are mandatory and cannot be substituted.
Basic documents required for claim settlement(with/without account nomination) are:
(for singly held Saving and Current accounts, Fixed and Recurring deposits)
Please note: The claim can be rejected basis no/incomplete documentation
How can the claimant track the request?
At the time of submitting the documents at the branch, please ensure you collect the Service Request number. This will help you track the request easily.