Be it an article you were reading, a product you were exploring or a journey you left unfinished, starting from where you left off is simpler than you can imagine. Just register for ‘Everything Me’ using any of your social media accounts and you are all set.
Please note, this is a soft login and no personal financial data will be saved here for security reasons.
You have logged in to Everything Me successfully
You have logged out from Everything Me successfully
Turn Around Time (TAT) prescribed for resolution of grievances
The top complaints with their individual Turnaround Time for resolution are as below. Once you have logged in your complaint through either the Customer Experience Centre or through branch, you will get a SMS and email with the exact resolution TAT on your registered number:
Sr No. | Complaint Description | TAT (working days) |
---|---|---|
1 | Less Cash or No Cash dispensed from Non Kotak ATM but debited from account. |
7 |
2 | Charge back to be raised for Debit card Non Fraud cases, that are settled by the merchant. |
35 |
3 | Suspected fraud or unauthorised use of Debit Card. |
48 |
4 | Less Cash or No Cash dispensed from Kotak ATM but debited from account. |
5 |
5 | Incorrect or delay in processing of any account maintenance related request submitted at branch. |
2 |
6 | Documents submitted at branch for processing but no action taken. |
1 |
7 | Suspected fraud or unauthorised activity in the account. |
35 |
8 | Miscommunication about certain product features. |
2 |
9 | Non receipt of returned cheque. |
3 |
10 | Cheque Deposited but not credited to account. |
3 |
11 | Reporting an Unauthorised Credit Card transaction. |
35 |
12 | Cheque/cash deposited but yet not credited to the credit card account |
8 |
13 | Charge back request for Credit card Non Fraud cases; that are settled with the merchant. |
35 |
14 | Negative feedback on behaviour of Collection Executives. |
10 |
15 | No update on Credit card application status. |
2 |
16 | Delay in processing or disbursal of Loan. |
15 |
17 | Loan EMI debited from a different bank account OR incorrect amount is debited OR EMI is still not debited. |
15 |
18 | False commitment made by Sales on Rate of Interest, Loan amount, Charges or Insurance while onboarding. |
15 |
Please note that this is not an exhaustive list, once you login the complaint, the Kotak Mahindra Bank employee will ensure that the right complaint type is chosen for you.
By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.
At your request, you are being re-directed to a third party site - http://www.billdesk.com/pgmerc/kotakcard/ wherein you can make your payment from a different bank account. Kotak Cards does not guarantee or warrant the accuracy or completeness of the information, materials, services or the reliability of any service, advice, opinion statement or other information displayed or distributed on the third party site. You shall access this site solely for purposes of payment of your bills and you understand and acknowledge that availing of any services offered on the site or any reliance on any opinion, advice, statement, memorandum, or information available on the site shall be at your sole risk. Kotak Cards and its affiliates, subsidiaries, employees, officers, directors and agents, expressly disclaim any liability for any deficiency in the services offered by BilIDesk whose site you are about to access. Neither Kotak Cards nor any of its affiliates nor their directors, officers and employees will be liable to or have any responsibility of any kind for any loss that you incur in the event of any deficiency in the services of BiIIDesk to whom the site belongs, failure or disruption of the site of BilIDesk, or resulting from the act or omission of any other party involved in making this site or the data contained therein available to you, or from any other cause relating to your access to, inability to access, or use of the site or these materials.
Note: Available in select banks only. Kotak Cards reserves the right to add/delete banks without prior notice. © Kotak Mahindra Bank. All rights reserved
By clicking on the hyper-link, you will be leaving www.kotak.com and entering website operated by other parties. Kotak Mahindra Bank does not control or endorse such websites, and bears no responsibility for them.