Turnaround Time (TAT)

Turnaround Time (TAT)

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Turn Around Time (TAT) prescribed for resolution of grievances

The top complaints with their individual Turnaround Time for resolution are as below. Once you have logged in your complaint through either the Customer Experience Centre or through branch, you will get a SMS and email with the exact resolution TAT on your registered number:

Sr No.	Complaint Description	TAT (working days)
1	Cash W/d Dispute Other Bank ATM	8
2	Cash W/d Dispute - Kotak ATM	7
3	UE reported Debit Card Related	90
4	LI-Mis-Selling	12
5	GI-Mis-Selling	12
6	Delay in disb/processing	7
7	DC Non Fraud Settled TxnDispute	52
8	UE reported Suspected Fraud	30
9	Application not-in LOS	5

Please note that this is not an exhaustive list, once you login the complaint, the Kotak Mahindra Bank employee will ensure that the right complaint type is chosen for you.