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Turn Around Time (TAT) prescribed for resolution of grievances
The top complaints with their individual Turnaround Time for resolution are as below. Once you have logged in your complaint through either the Customer Experience Centre or through branch, you will get a SMS and email with the exact resolution TAT on your registered number:
| Sr No. | Complaint Description | TAT (working days) |
|---|---|---|
| 1 | Cash W/d Dispute Other Bank ATM | 8 |
| 2 | Cash W/d Dispute - Kotak ATM |
7 |
| 3 | UE reported Debit Card Related |
90 |
| 4 | LI-Mis-Selling |
12 |
| 5 | GI-Mis-Selling |
12 |
| 6 | Delay in disb/processing |
7 |
| 7 | DC Non Fraud Settled TxnDispute |
52 |
| 8 | UE reported Suspected Fraud |
30 |
| 9 | Application not-in LOS |
5 |
Please note that this is not an exhaustive list, once you login the complaint, the Kotak Mahindra Bank employee will ensure that the right complaint type is chosen for you.
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