Frequently Asked Questions

Who is the beneficiary in case of multiple heirs / beneficiaries?

In case of multiple beneficiaries the claim is settled in the name of heir against which we have received legal heir certificate.

In case the legal heir absolutes his right of claim (i.e. legal heir doesn't want to claim) we will need the NOC from him/her and the claim can be settled in the name of other beneficiary

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I do not remember my Kotak Debit Card PIN. How can I regenerate it?

You can regenerate your 6-digit Kotak Debit Card PIN by:

 

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Where can I use my Kotak RuPay Debit Card?

Kotak RuPay Debit Card can be used at all ATMs in India, look for RuPay brand mark.

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What is the time period for which the policy cover is valid?

The time period for the policy cover is from 01 April 2014 and upto 31 March 2016.

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Will I be charged for using complimentary lounge access feature on eligible debit cards?

A nominal charge of Rs. 2 will be applicable every time you use complimentary lounge access facility.

For details of number of complimentary lounge visits on your card, please visit Debit Cards and choose your card.

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