Frequently Asked Questions

I do not remember my Kotak Debit Card PIN. How can I regenerate it?

You can regenerate your 6-digit Kotak Debit Card PIN by:

 

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Will I be charged for using complimentary lounge access feature on eligible debit cards?

A nominal charge of Rs. 2 will be applicable every time you use complimentary lounge access facility.

For details of number of complimentary lounge visits on your card, please visit Debit Cards and choose your card.

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How can I change daily ATM withdrawal and purchase limits of my Kotak Debit Card?

Call our 24-hour Customer Contact Centre at 1860 266 2666 to modify the limits up to the default limits. To increase limits more than the default limits, visit your nearest Kotak Mahindra bank branch.

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What is Temporary block feature and how can I use it?

If you forget your Kotak Debit Card somewhere in the home / office or anywhere else and you think that you can get it back in some time, then you can block it temporarily using this option on Net Banking.

 This option works real-time and if you find your card back then you can unblock it real-time too. If not, then you can proceed and permanently block your Kotak Debit Card.

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What are the Kotak Debit Card transaction fees if I swipe my card at fuel pumps or booking railway tickets?

The following transaction charges are applicable when you use the Kotak Debit Card at:

 

  • Petrol pumps: Rs. 10 or 2.5% of the transaction amount (whichever is greater).
  • IRCTC: For all IRCTC transactions, upto 1.8% Payment Gateway (PG) charges.

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