Frequently Asked Questions

What should I do if my Kotak Associate Card is lost/ stolen or damaged?

Immediately get your Associate Card blocked by:

  • Calling our 24x7 Customer Contact Centre at 1860 266 2666, or
  • Logging in to net banking, or
  • SMS DCBLOCK(space)last 4 digits your Associate Card number, or
  • By visiting your nearest Kotak Mahindra Bank branch.

When getting the Associate Card blocked, you can simultaneously place request for a new Associate card.

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Can I use my Kotak Associate Card for financial transactions?

No. Kotak Associate Card can be used only for non-financial transactions.

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What is the validity of my Kotak Associate Card?

Your Kotak Associate Card is valid for 10 years.

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Where can I use my Kotak Associate Card?

You can use your Kotak Associate Card at any of the Kotak Mahindra Bank's ATMs in India.

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