Frequently Asked Questions

How much time does it take to complete the biller registration process?

To start receiving bills online through Kotak BillPay, you must register the biller in Kotak BillPay.

 

The biller registration process consists of providing details as required by the biller; these details are will normally be available on the bill you have most recently received.

The request for adding the biller will be accepted, once you click on register and confirm your registration. Once your bill details are verified by the biller, you will start receiving your electronic bills from the next billing cycle.

If the biller details do not match details maintained at the biller’s end, the bill will not be presented and the status of the biller will be shown as ‘Rejected’ in the ‘View/Delete’ section to enable you to enter biller details afresh.

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How do I pay my bills using Kotak Mobile application?

Download the Mobile Banking application by sending a SMS to K MOBILE to 9971056767/ 5676788 from your preferred Mobile Number registered with us or call up our 24 Hrs Customer Contact Centre.

 

Post download, to activate the application on your handset, please call our 24x7 Customer Contact Centre at 1860 266 2666.

To pay using mobile banking; you first need to add/ register a biller on Kotak BillPay, log on to Net Banking. Alternatively, you can call up our 24 Hrs Customer Contact Centre or visit the nearest branch.

This facility is not available on this platform for payments using Kotak credit card.

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What is Kotak BillPay?

Kotak BillPay is a service that provides you with a convenient payment option for most of your recurring payment needs.

Kotak BillPay is a service that provides you with a convenient payment option for most of your recurring payment needs. Through Kotak BillPay, you can pay your bills online in a secure and convenient manner. Kotak BillPay will electronically present your bills, including your telephone bills, electricity bills, cell-phone bills, insurance premia and others. You can view any pending bills; make payment for registered as well as unregistered billers and view the bills paid by you under View Payment History.

You also have the option of payment via your Kotak Credit Cards; this is currently available on Net Banking (only if logged in via Dynamic Access Code).

You can avail Kotak BillPay on Net Banking / Mobile Banking, by calling up our 24 Hrs Customer Contact Centre or by visiting your nearest Kotak Mahindra Bank branch. All these channels are available for making payments via your Bank Account.

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Is there any limit on amount to be recharge for prepaid phone or DTH account?

There is a daily transaction limit of Rs. 5,000 for prepaid mobile phones and Rs. 10,000 for DTH top ups.

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What is Pay Later?

You have the option for making a Payment at a later date for a registered biller.

  • For Presentment billers you can schedule the payments up to 4 days prior to the due date.
  • For billers that accept adhoc payments, you can schedule payments on any date within 6 months.

If you are scheduling any payment for Pay Later via Kotak Credit Card, please make sure of the following:

  • You must have logged in Kotak Net Banking using Dynamic Access Code
  • Once you have scheduled the bill, not de-register for Dynamic Access Code else, the payment will fail on the Schedule date.
  • Your Kotak Credit Card should be in Active stage i.e. there are no blocks due to non payment of dues.
  • The payment will be successful if you have the available credit to process the transaction.

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