Experience the all-new Kotak Netbanking
Simpler, smarter & more intuitive than ever before
Popular Products
Show More
Quick Help
Show More
Frequently Asked Questions
Show More
Experience the all-new Kotak Netbanking Lite
Simpler, smarter & more intuitive than ever before. Now accessible on your mobile phone!
JioPay credit card is a type of credit card that allows you to make bill payments and recharges at any online or offline merchant counter. Ample credit limits, competitive interest rates, easy application, and ease of use are some features that make it different from traditional credit cards.
You can apply for a JioPay credit card by completing an online application form containing your personal, financial, and identity details.
Ample credit limits, low-interest rates, easy bill payments, and reward points are the key features of the JioPay credit card.
JioPay credit card offers several benefits to users, including cashback, reward points, ease and speed of payments, etc.
The credit limit and interest rates vary based on the applicant’s credit history, transaction history, income, turnover, age, DTI ratio, etc.
End-to-end encryption, two-factor authentication, and other security measures secure transactions with the JioPay credit card.
Currently, the JioPay credit card is only valid for merchants and customers in India. So, it does not support international transactions.
The annual fee for a JioPay credit card varies based on the company's policy and the credit card type you opt for.
After applying for a JioPay credit card, you will receive your card within a few days. Afterwards, you can use the Jio Pay login procedure to make the payments.
If you have any queries, you can contact the JioPay customer centre via phone, email, instant chat, or social media.
JioPay is a mobile based payment application available only on Jio Phones that you can use for payments at any contactless merchant terminal. Customer can enroll Kotak VISA Credit Cards on Jio Phone to make transactions.
JioPay uses Near Field Communications (NFC) technology to make contactless payments using the cards enrolled in the application.
No. Currently JioPay is only supported for transactions with merchants/customers in India.
JioPay provides a convenient way of making payments without the hassle of maintaining multiple plastic cards.
Visit Jio Store on Jio Phone and update Jio Pay app. If Jio Phone software is not updated, then customer first needs to update to the latest software from Jio Phone settings >device>software update. Once latest software is updated on Jio Phone, customer can launch JioPay and start transacting.
Yes. You need an active Jio SIM with mobile data to use JioPay. Currently, JioPay is only available on Jio Phones.
For first time login, customer must have active Jio SIM card on JioPhone, and after successful login JioPay can work on Wi-Fi or HotSpot.
Ensure to have a working Jio SIM in your Jio Phone and mobile data is turned on
Check whether you have an active Internet connection with a Jio SIM and then re-launch JioPay. If the issue persists, please contact Jio customer care.
To reset or delete JioPay account,
Yes. After a factory reset all your cards would be deleted from the devices, you will have to link your cards again.
No. Your JioPay account is linked to your device and SIM. You will have to link your cards again in your new JioPhone.
No. Your JioPay account is linked to your device and SIM. If you change your SIM, you will have to delete the existing account on your JioPhone and link your cards again.
JioPay PIN is a secure 4-digit PIN which provides an additional layer of security for your cards/ transactions and other activities within the JioPay app. PIN is required, at the time of making a payment using JioPay. Also, to view transaction history for any particular card, you need to enter JioPay PIN.
The JioPay PIN is set when you add your first card to JioPay. This PIN will be used to verify your card during all transactions and for validating your card.
To change your JioPay PIN:
In this case, you will have to select the 'Reset JioPay' option under Settings. Your JioPay app will be reset and you will have to add your cards again.
In this case, you will have to select the 'Reset JioPay' option under Settings. Your JioPay app will be reset and you will have to add your cards again.
Do not reveal your JioPay PIN to any other person. It should be strictly confidential to you.
To add Kotak Bank credit/debit cards,
Your Kotak VISA Debit/Credit card will get activated once you see the successful message on your Jio Phone screen on adding your card.
No. JioPay does not store any of your Kotak VISA Debit/Credit card details on its servers or your devices. JioPay only stores the token which acts as a proxy for your actual card which can be used only after entering the secure JioPay PIN.
You will receive a success screen on adding your Kotak VISA Debit/Credit card. The card shall also be visible on your JioPay Accounts section screen.
Yes. You can link an existing card if it is supported in JioPay.
If linking your card has failed completely, please re-enter your details to link your card. If your card is partly linked, it shall appear on the home screen. Please click on it to complete the verification or delete the card and try linking it again. If the issue persists, please contact our customer care.
Your bank may provide verification through OTP/Email. JioPay currently supports both options - SMS & e-mail if available.
Please retry using a different OTP option. If this fails, please delete your card and try adding it again. If the issue persists, please contact our customer care.
Please delete your unverified card and try adding it again. Same as above
The last paid card will automatically get selected when you long press the ₹ button on the phone for making the payment.
To delete the card,
Yes. The same card can be added on different JioPay accounts.
Yes. These Terms & Conditions are provided by your bank. You need to accept them to link your card.
Yes. You can continue to use your plastic card.
To make a contactless transaction at a merchant POS terminal or any other contactless device, check if it supports contactless payment. To make a payment,
I am unable to complete a transaction, what should I do?
On successful transaction, you should receive a SMS message from the bank indicating debit of your card. You can also view this transaction in the transaction history on the app.
Yes. You can view the last 10 transactions for every card. You would need to enter your JioPay PIN viewing the transactions.
JioPay credit card is a type of credit card that allows you to make bill payments and recharges at any online or offline merchant counter. Ample credit limits, competitive interest rates, easy application, and ease of use are some features that make it different from traditional credit cards.
You can apply for a JioPay credit card by completing an online application form containing your personal, financial, and identity details.
Ample credit limits, low-interest rates, easy bill payments, and reward points are the key features of the JioPay credit card.
JioPay credit card offers several benefits to users, including cashback, reward points, ease and speed of payments, etc.
The credit limit and interest rates vary based on the applicant’s credit history, transaction history, income, turnover, age, DTI ratio, etc.
End-to-end encryption, two-factor authentication, and other security measures secure transactions with the JioPay credit card.
Currently, the JioPay credit card is only valid for merchants and customers in India. So, it does not support international transactions.
The annual fee for a JioPay credit card varies based on the company's policy and the credit card type you opt for.
After applying for a JioPay credit card, you will receive your card within a few days. Afterwards, you can use the Jio Pay login procedure to make the payments.
Help Center
Locate us
