To access your Travel Card account

Frequently Asked Questions

Where do I get this card?

This card is available over the counter at all Kotak Mahindra Bank branches. You simply need to walk into the branch, fill in the Kotak Multi Currency World Travel Card application form, submit the required documentation, fund your card and walk out with the welcome kit pack.

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How can I avail of Global Customer Assistance Services (GCAS) for my Multi Currency World Travel Card?

You can call the VISA call centre numbers to avail VISA's Global Customer Assistance Services. You can find a country wise list of GCAS numbers at http://www.visa-asia.com/ap/Subscription/gcas.jsp

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Whom should I contact if my card is lost or stolen?

In case of loss of card please report the loss immediately by:

  • Calling our Customer Contact Centre at 1860 266 2666 or
  • Log on to the online travel web log-in on www.kotak.com and hot-list your Kotak Multi Currency World Travel Card

You will not be liable for transactions on your card account (if any) from the moment your loss report is registered with the bank and your card is hot-listed.

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Can the ATM PIN be changed or what if I forget my ATM PIN?

Yes, you can change the ATM PIN through online travel web log-in portal

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Can one retain the foreign exchange on the Kotak Multi Currency World Travel Card after returning to India?

One can retain the card only if the balance remaining on the card is less than $2000. Else the amount needs to be refunded within 180 days from the date of arrival.

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