Frequently Asked Questions

Can I make bill payments through Scan & Pay?

Yes, you can make bill payments through Scan & Pay option provided the merchant accepts Scan & Pay transactions. Spot the Bharat QR or mVISA QR code available in your bill to do Scan & Pay transaction.

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Is there any transaction limit on Kotak Scan & Pay transaction?

The maximum limit per transaction is Rs. 50,000. The Scan & Pay daily transaction limit will be as per the existing card limit.

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Is Scan & Pay transaction an alternative to conventional swipe/dip transaction at merchant outlets?

Yes, instead of swiping/ inserting the card at the merchant terminal or entering one time password at online store, now you can log into your Kotak Mobile Banking app through your 6 digit mPIN and click on the Scan & Pay tab to initiate the transaction.

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How do I identify the correct mVISA/ Bharat QR Code to initiate the transaction?

Spot the mVISA / Bharat QR logo along with the QR Code.

Please ensure you don't confuse the same with a QR code of any other service provider.

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Do I need to update my mobile app to carry out the Scan & Pay transaction?

Yes, Scan & Pay feature is available on the latest android & iOS versions.

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