Frequently Asked Questions

How do I identify the correct mVISA/ Bharat QR Code to initiate the transaction?

Spot the mVISA / Bharat QR logo along with the QR Code.

Please ensure you don't confuse the same with a QR code of any other service provider.

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Do I need to enter the ATM PIN to carry out a Scan & Pay transaction?

No, ATM PIN is not required to complete the Scan & Pay transaction. But, you will be asked to enter the MPIN in order to login to Kotak Mobile Banking app as per the existing process.

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Do I need to register separately to do Scan & Pay transaction?

No, you don't need to register separately for carrying out the Scan & Pay transaction.

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Do I need to update my mobile app to carry out the Scan & Pay transaction?

Yes, Scan & Pay feature is available on the latest android & iOS versions.

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Is there any transaction limit on Kotak Scan & Pay transaction?

The maximum limit per transaction is Rs. 50,000. The Scan & Pay daily transaction limit will be as per the existing card limit.

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