For any other queries related to your Bigbasket order and services placed using KayMall, use the following steps:
1. Login to Kotak Mobile Banking App
2. Click on Bigbasket icon under KayMall Section
3. Login to your Bigbasket Account
4. Click on Burger Menu [=] on top left corner and select "Customer Service"
5. Choose from the options given which is a closer match to your query
6. You can call Bigbasket team on 18601231000. *Local call charges apply
7. You can also chat with them using the 'Ask Us' servic