In case your Debit Card/Credit Card/Net Banking was debited even though the transaction failed, you will receive the refund within 3-5 business days from Bigbasket.
However, to get the exact status of your order, please raise a request with Bigbasket by following the below steps:
1. Login to Kotak Mobile Banking App
2. Click on Bigbasket icon under KayMall Section
3. Login to your Bigbasket account
4. Click on Burger Menu [=] on top left corner and select "Customer Service"
5. Click on "I want to contact customer service"
6. Click on "Call Us"