"For any other queries related to your Amazon order and services placed using KayMall, use the following steps:
1. Login to Kotak Mobile Banking App
2. Click on Amazon icon under KayMall Section
3. Login to your Amazon Account
4. Click on Burger Menu[=] on top left corner and select ""Customer Service""
5. Choose from the options given which is a closer match to your query
6. Submit your query & wait for response from Amazon"