If you are unable to activate Kotak App on your phone by sending secure SMS, please use ‘Activate through branch or phone banking’ option. Below are the steps:

  • On Registration screen, please select ‘No I don’t have my registered SIM in this phone’
  • On next screen, select ‘Activate through branch or phone banking’
  • Enter your CRN & MPIN and submit
  • Now you need to either go to the nearest Kotak branch or call our customer contact centre and ask to activate your device
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