Frequently Asked Questions

Is there anything else I should keep in mind?

Please refer the below points:

  • Make sure you sign the signature panel on the reverse of your card as soon as you receive it.
  • Keep your PIN a secret to avoid misuse. Make sure that you never keep your card and PIN together.
  • Memorize your PIN and destroy the PIN mailer.
  • Change the PIN provided by us to one that is easier for you to remember at any of our ATMs. Avoid using simple combinations like 888888 or 123456 or your date of birth.
  • If you suspect that the security of your card has been breached, please contact our 24-hour Customer Contact Centreimmediately.
  • Do not bend your card.
  • Do not leave your card near any electronic gadget. This can damage the magnetic strip on your card.
  • Avoid exposing your card to sunlight.

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Where can my Best Compliments Card be used?

Your Best Compliments Card can be used to make purchases at any outlet that accepts Visa cards.

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How do I check the balance remaining on my Best Compliments Card?

Call 18602662666* and quote your Card Reference Number to get the details, or you could walk into any Kotak Mahindra Bank ATM, insert you card, enter your PIN, and select 'Balance Enquiry'.

You can also request for a mini-statement at the ATM, which will give you the details of the last 8 transactions on your card. This service is available to you absolutely free.

*Local call rates apply

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Can my Best Compliments Card be used for online purchases?

No. For security reasons, your Best Compliments Card cannot be used for making payments through the internet or for mail/telephone transactions.

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When does the Best Compliments Card expire?

The card is valid for a period of three years from the date of issue, which is also marked on the face of the card.

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