How It Works – Kotak Mahindra Bank

Steps to create a VPA/ UPI ID on Kotak Mobile Banking App

Click on 'BHIM UPI' present in 'My Kotak' section or 'Banking' section
In the 'BHIM UPI' menu, go to 'Manage VPA' and click on 'Create VPA'
Select the account that you want to link with your VPA *
Enter a new VPA in the space provided and check its availability
Click on 'Create VPA' and confirm the details
Your VPA will be created and ready to use

* In case of existing VPAs, it will be displayed automatically.

Steps to send money using UPI

Click on 'BHIM UPI' present in 'My Kotak' section or 'Banking' section of the Kotak Mobile App
In the 'BHIM UPI' menu, navigate to 'Send Money'
Select your mode of Payment – 'Pay to VPA' or 'Pay to Account'

To Send Money to a VPA/ UPI ID:

Select the VPA from where you want to make the payment
Enter the VPA of beneficiary, Amount, Remarks and click on Submit
Confirm the details and payment is done

To Send Money to a Bank Account

Select your VPA from where you want to make the payment
Enter the Beneficiary Account Number, IFSC Code, Amount, Remarks and Submit
Confirm the details and payment is done

Steps to request money using UPI

In the BHIM UPI menu, navigate to 'Request Money'
Select the VPA from where you want to make the payment
Enter the VPA from where you want to request funds, Amount and Remarks
Submit and confirm the details

Money request will be sent to the specified VPA and the receiver will have to approve the request to complete the payment

You can check the money requests pending on you as well as those initiated by you in the 'Pending Money requests'.

Scan & Pay through QR Code**

Look for the Bharat QR/UPI QR code at the billing counter

Login to Kotak Mobile Banking app in your smartphone, using your fingerprint or your 6-digit mPIN
Click on the BharatQR Scan & Pay icon to initiate the payment
Scan the QR code
Select your account/ UPI ID and enter the exact amount you need to pay the merchant
Authenticate the transaction with your mPIN (passcode)

** Scan & Pay through QR code at selected in-store outlets

UPI intent checkout (app to app)

Login to your favourite merchant app
On the payment page, Select UPI as your payment mode and then select Kotak Bank
You will be re-directed to the Kotak mobile banking app. Just use your fingerprint or your 6-digit mPIN to be verified
Check and review the amount
Confirm the transaction with your mPIN (passcode)

*** UPI checkout feature is only available on select merchant apps

Checkout by entering UPI ID

Enter your Kotak UPI ID on the payment page of merchant app/ website
Login to Kotak app and approve the pending request under BHIM UPI section

Frequently Asked Questions

Can NRIs use UPI?

Yes. NRIs can now use UPI to make payments within India through their Kotak NRE or NRO accounts provided their International or Indian mobile numbers are linked to the bank account. UPI payments are currently supported for International numbers across: USA, UK, UAE, Singapore, Canada, Australia, Hong Kong, Oman, Qatar, Saudi Arabia, France and Malaysia.

How do I activate UPI on my Kotak NRE/NRO account?

To activate UPI:

Open the Kotak app
Go to ‘Pay’ tab
Under ‘Transfer Money’ choose ‘UPI’ and click on ‘Get Started’
Create UPI ID and use your phone number as a UPI number.
Click “Continue” to create and complete linking your UPI ID with your bank account.

Is UPI available on both NRE and NRO accounts?

Yes. UPI is now supported on both NRE and NRO accounts at Kotak Mahindra Bank.

Can I use UPI to make payments from my NRE/NRO account to Indian accounts?

Yes. You can use UPI to pay individuals or merchants within India, provided your account is UPI enabled and your mobile number is linked with your bank account.

Can I receive payments into my NRO Kotak account via UPI?

Yes. NRO accounts support both receiving and making payments via UPI.

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Making payments withKotak UPI is quicker thanreading this sentence!