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Frequently Asked Questions

What are the minimum Reward Points I can redeem?

A minimum of 1000 reward points are required for redemption.

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If I change my mind, how can I cancel my reward redemption request?

Sorry! Once you have made your redemption request, your request cannot be cancelled.

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Are all the Urbane Card features available on the Add-on Card?

Yes, all the Urbane Card features can be availed by the Add-on Card holder.

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What happens if the Insurance Company rejects my claim or I fail to register a claim with the Insurance Company?

In case if you fail to register your claim with the Insurance Company or if your claim is rejected by the Insurance Company you will be liable to pay the amount of the disputed transaction(s) as reflecting in your Kotak Credit Card Statement.

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Why should I choose an Urbane Card? Are there any specific benefits that I get?

The Kotak Urbane Credit Card gives you accelerated reward points and the freedom to redeem these points across any shopping that you do.

With Urbane the cardholders earn 3 reward points for every Rs. 100 spent .Cardholders can redeem their reward  points online at www.kotakcards.com/rewardredemption for a host of benefits like Movie tickets, Air tickets, Air miles, Cash  and more .

 

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